Remote E‑commerce Virtual Assistant | Platforms

OurAssistants; Philippines; Remote; PHP 335,000 - 513,000; Full time

Benefits offered by this job

Permanent remote work setup

Training and career growth

Supportive work environment

Job summary

OurAssistants is seeking a proactive E-Commerce Virtual Assistant to support daily operations for online stores and brands from a remote setting. You will handle customer support, order management, product listings, admin tasks, and cross-platform coordination.

The role requires experience with ecommerce workflows and the ability to manage multiple tasks efficiently in a fast-paced environment, with US business hours as the work shift.

Qualifications

• Minimum 1–2 years of experience in e-commerce support or virtual assistance.
• Experience with platforms such as Shopify, Amazon Seller Central, WooCommerce, Etsy, or similar.
• Strong written and verbal communication skills.

Responsibilities

• Respond to customer inquiries via email, chat, social media, or support platforms.
• Handle order concerns, tracking requests, returns, refunds, and general product inquiries.
• Deliver professional and customer-focused support to maintain positive customer experiences.
• Process and monitor orders through Shopify, Amazon, WooCommerce, or similar platforms.
• Update order statuses, tracking information, and customer records.
• Coordinate with fulfillment teams or suppliers regarding shipping and delivery concerns.
• Upload and update product listings, descriptions, pricing, and images.
• Monitor inventory levels and report stock concerns.
• Assist with catalog organization and product categorization.
• Maintain accurate records, reports, and documentation.
• Assist with data entry, spreadsheets, and workflow tracking.
• Support promotions, product launches, and marketing initiatives when needed.
• Assist with social media scheduling and content posting.
• Coordinate basic graphics or marketing assets using Canva or similar tools.
• Monitor comments and messages on social platforms when needed.

Skills

Customer support

Communication skills

Multitasking

Team collaboration

Tools

Shopify

Amazon Seller Central

WooCommerce

Etsy

Gorgias

Zendesk

Freshdesk

Canva

Google Workspace

Microsoft Office

Job description

OurAssistants is seeking a proactive E-Commerce Virtual Assistant to support daily operations for online stores and brands from a remote setting. You will handle customer support, order management, product listings, admin tasks, and cross-platform coordination.

The role requires experience with ecommerce workflows and the ability to manage multiple tasks efficiently in a fast-paced environment, with US business hours as the work shift.