E-commerce VA

OurAssistants; Philippines; Remote; PHP 335,000 - 513,000; Full time

Benefits offered by this job

Permanent remote work setup

Training and career growth

Supportive work environment

Job summary

OurAssistants is seeking a proactive E-Commerce Virtual Assistant to support daily operations for online stores and brands from a remote setting. You will handle customer support, order management, product listings, admin tasks, and cross-platform coordination.

The role requires experience with ecommerce workflows and the ability to manage multiple tasks efficiently in a fast-paced environment, with US business hours as the work shift.

Qualifications

• Minimum 1–2 years of experience in e-commerce support or virtual assistance.
• Experience with platforms such as Shopify, Amazon Seller Central, WooCommerce, Etsy, or similar.
• Strong written and verbal communication skills.

Responsibilities

• Respond to customer inquiries via email, chat, social media, or support platforms.
• Handle order concerns, tracking requests, returns, refunds, and general product inquiries.
• Deliver professional and customer-focused support to maintain positive customer experiences.
• Process and monitor orders through Shopify, Amazon, WooCommerce, or similar platforms.
• Update order statuses, tracking information, and customer records.
• Coordinate with fulfillment teams or suppliers regarding shipping and delivery concerns.
• Upload and update product listings, descriptions, pricing, and images.
• Monitor inventory levels and report stock concerns.
• Assist with catalog organization and product categorization.
• Maintain accurate records, reports, and documentation.
• Assist with data entry, spreadsheets, and workflow tracking.
• Support promotions, product launches, and marketing initiatives when needed.
• Assist with social media scheduling and content posting.
• Coordinate basic graphics or marketing assets using Canva or similar tools.
• Monitor comments and messages on social platforms when needed.

Skills

Customer support

Communication skills

Multitasking

Team collaboration

Tools

Shopify

Amazon Seller Central

WooCommerce

Etsy

Gorgias

Zendesk

Freshdesk

Canva

Google Workspace

Microsoft Office

Job description

Location: Work from Home
Type of Employment: Full-time
Work Shift: US Business Hours

About Us

At OurAssistants, we connect e-commerce and service-based businesses with highly skilled virtual professionals who help streamline operations, improve customer experience, and support business growth. We are committed to creating a collaborative and growth-oriented remote work environment for our team members. Learn more at ourassistants.com.

About the Role

We are seeking a proactive and detail-oriented E-Commerce Virtual Assistant to support daily operations for online stores and e-commerce brands. This role involves customer support, order management, product listing updates, administrative support, and coordination across various e-commerce platforms.

The ideal candidate has experience working with online stores, understands e-commerce workflows, and can efficiently manage multiple tasks in a fast-paced environment.

Key Responsibilities

Customer Support

• 
  Respond to customer inquiries via email, chat, social media, or support platforms.
  
• 
  Handle order concerns, tracking requests, returns, refunds, and general product inquiries.
  
• 
  Deliver professional and customer-focused support to maintain positive customer experiences.
  

Order & Store Management

• 
  Process and monitor orders through Shopify, Amazon, WooCommerce, or similar platforms.
  
• 
  Update order statuses, tracking information, and customer records.
  
• 
  Coordinate with fulfillment teams or suppliers regarding shipping and delivery concerns.
  

Product Listing & Inventory Support

• 
  Upload and update product listings, descriptions, pricing, and images.
  
• 
  Monitor inventory levels and report stock concerns.
  
• 
  Assist with catalog organization and product categorization.
  

Administrative & Operational Support

• 
  Maintain accurate records, reports, and documentation.
  
• 
  Assist with data entry, spreadsheets, and workflow tracking.
  
• 
  Support promotions, product launches, and marketing initiatives when needed.
  

Social Media & Content Support

• 
  Assist with social media scheduling and content posting.
  
• 
  Coordinate basic graphics or marketing assets using Canva or similar tools.
  
• 
  Monitor comments and messages on social platforms when needed.
  

Qualifications & Requirements

• 
  Minimum 1–2 years of experience in e-commerce support or virtual assistance.
  
• 
  Experience with platforms such as Shopify, Amazon Seller Central, WooCommerce, Etsy, or similar.
  
• 
  Strong written and verbal communication skills.
  
• 
  Excellent organizational and multitasking abilities.
  
• 
  Proficiency in Google Workspace, Microsoft Office, and spreadsheets.
  
• 
  Experience with customer support platforms such as Gorgias, Zendesk, or Freshdesk is a plus.
  
• 
  Familiarity with Canva or basic content creation tools is preferred.
  
• 
  Ability to work independently and proactively in a remote environment.
  

Additional Requirements

• 
  Must be currently residing in the Philippines or Latin America.
  
• 
  Must have a stable internet connection and a remote-ready workstation.
  

Compensation and Benefits

• 
  Competitive salary based on experience
  
• 
  Permanent remote work setup
  
• 
  Opportunities for training and career growth
  
• 
  Supportive and collaborative work environment