Remote Virtual Assistant: Scheduling, Dispatch & Client Care

Lexiar Homes; Philippines; A distancia; PHP 675.000 - 844.000; Jornada completa

Descripción de la vacante

Fresh Feel Furnace & Duct Cleaning and YYC Bobcat Services are seeking a client-focused Virtual Assistant to manage incoming service calls, phone quotes, job bookings, dispatch coordination, client confirmations, job tracking, invoice follow-ups, social media posting, Google Business updates, and review responses.

This role is remote and offshore, ideal for someone who is friendly, organized, confident on the phone, and able to keep service jobs moving from first call to completed invoice, with

Formación

• 2–3 years of experience in customer service, virtual assistance, dispatch, scheduling, receptionist work, or office administration.
• Excellent spoken and written English.
• Strong phone communication and customer service skills.
• Comfortable giving quotes over the phone using pricing guidelines.
• Experience booking jobs, scheduling crews, dispatching teams, or coordinating service appointments is preferred.
• Experience with Google Business Profile management is an asset.
• Experience managing business social media accounts is an asset.

Responsabilidades

• Answer incoming service calls professionally and promptly.
• Provide phone quotes using owner-provided pricing guidelines.
• Book jobs, confirm appointments, and communicate service details to clients.
• Schedule and dispatch crews based on job type, location, and availability.
• Manage rescheduling, cancellations, client questions, and service updates.
• Track completed jobs and confirm details are ready for invoicing.
• Follow up on unpaid invoices and outstanding balances.
• Maintain client records, job logs, booking details, and follow-up notes.
• Maintain bookkeeping records and update company finances in QuickBooks.
• Prepare monthly profit and loss statements for ownership review.
• Manage Google Business profiles for both companies.
• Respond to Google reviews professionally and promptly.
• Keep business hours, contact information, service descriptions, and profile details up to date.
• Post consistently on social media according to the content schedule.
• Respond to social media comments, messages, and inquiries.
• Report client feedback, booking issues, schedule gaps, and recurring questions to ownership.
• Maintain a professional, friendly, and helpful tone in every client interaction.

Conocimientos

Customer service

Dispatch

Scheduling

Phone communication

English proficiency

Herramientas

Google Business Profile

Social media management

Descripción del empleo

Fresh Feel Furnace & Duct Cleaning and YYC Bobcat Services are seeking a client-focused Virtual Assistant to manage incoming service calls, phone quotes, job bookings, dispatch coordination, client confirmations, job tracking, invoice follow-ups, social media posting, Google Business updates, and review responses.

This role is remote and offshore, ideal for someone who is friendly, organized, confident on the phone, and able to keep service jobs moving from first call to completed invoice, with