Remote Desktop Support Engineer (Windows/Citrix) - L2

Wipro Ltd.; Manila; On-site; PHP 223,000 - 391,000; Full time

Job summary

Wipro Ltd. Philippines is hiring a Desktop Support Specialist to provide remote and on-site user assistance across Windows platforms, Outlook, Teams, Citrix, VPN, and related security apps.

The role emphasizes excellent communication, empathy with irate customers, and effective problem resolution. The candidate will document issues, create SOPs, escalate complex problems to supervisors, and contribute to knowledge base while maintaining high service levels and customer satisfaction in a dynamic

Qualifications

• 1–3 years of desktop support experience or equivalent.
• Excellent communication and empathy when dealing with irate customers.
• Technical knowledge in troubleshooting base operating system issues and willingness to learn new technologies.

Responsibilities

• Respond to incoming calls and emails in a timely manner.
• Troubleshoot Windows, Outlook, Teams, Citrix, VPN, and related apps over remote support.
• Document all call information and escalate issues to supervisors when needed.
• Provide product and service information and research required information to offer solutions.

Skills

Excellent communication

Empathy under pressure

Remote support

Troubleshooting Windows

Handling customer inquiries

Tools

Citrix

VPN

Outlook

Teams

VDI

Job description

Wipro Ltd. Philippines is hiring a Desktop Support Specialist to provide remote and on-site user assistance across Windows platforms, Outlook, Teams, Citrix, VPN, and related security apps.

The role emphasizes excellent communication, empathy with irate customers, and effective problem resolution. The candidate will document issues, create SOPs, escalate complex problems to supervisors, and contribute to knowledge base while maintaining high service levels and customer satisfaction in a dynamic