Remote IT Helpdesk Technician (L1-L2) - WFH

SCALABLE OS CORP.; Makati; Remote; PHP 260,000 - 380,000; Full time

Job summary

SCALABLE OS CORP. is seeking an IT Helpdesk professional in the Philippines to deliver first-line technical support, manage AD tasks and devices, and ensure reliable email and software assistance. The role may involve occasional onsite tasks and a long-term work-from-home arrangement.

You will handle user accounts, build workstations, troubleshoot across platforms, and strive for high user satisfaction while keeping up with evolving technology trends.

Qualifications

• 3+ years in L1/L2 IT support for end-users.
• Experience in BPO/shared services MSP or multi-client environments.
• Tech-savvy with office apps, databases, cloud infrastructure.
• Good understanding of computer systems and mobile devices.
• Strong diagnostic and communication skills.

Responsibilities

• Provide accurate, user-friendly solutions to basic end-user requests.
• Manage AD tasks: user management, permissions, group policies.
• Resolve email-related issues to ensure seamless communication.
• Provide application support for software challenges.
• Create and onboard new user accounts; configure devices.
• Offboard users; deactivate accounts; transfer data as needed.
• Build and set up workstations and laptops per standards.
• Diagnose and troubleshoot issues across platforms.
• Meet daily utilization goals with high productivity.
• Ensure high user satisfaction with prompt support.
• Stay updated on tech trends to improve service.
• Occasionally travel onsite for tasks not possible remotely.
• Perform other duties to support department goals.

Skills

Active Directory

Customer support

IT hardware & software

Troubleshooting

Communication skills

Tools

Remote control

Email support tools

Job description

SCALABLE OS CORP. is seeking an IT Helpdesk professional in the Philippines to deliver first-line technical support, manage AD tasks and devices, and ensure reliable email and software assistance. The role may involve occasional onsite tasks and a long-term work-from-home arrangement.

You will handle user accounts, build workstations, troubleshoot across platforms, and strive for high user satisfaction while keeping up with evolving technology trends.