SYSTEM ENGINEER L2

Wipro Philippines Inc.; Manila; Sur place; PHP 240 000 - 420 000; Plein temps

Résumé du poste

Wipro Philippines Inc. is seeking a SYSTEM ENGINEER L2 in Manila. The role involves delivering desktop support and resolving Windows OS, Outlook, Teams, Citrix, and VPN issues via remote assist and on-site coordination.

You will handle calls, emails, and tickets, document steps, and escalate complex problems to specialists while contributing to SOP creation and knowledge base updates. Ideal candidates have 1–3 years of desktop support experience, excellent communication, and a willingness to

Qualifications

• Minimum 1–3 years in desktop support or a technical helpdesk role.
• Strong communication and customer service skills.
• Familiarity with Windows OS, MS Office, and collaboration tools.

Responsabilités

• Respond to service requests via phone, email, and chat in a timely manner.
• Troubleshoot hardware, software, and network connectivity issues for end-users.
• Document issues and resolutions following SOPs; escalate when needed.
• Create and update knowledge base articles to improve first-contact resolution.
• Coordinate with IT teams to route tickets to appropriate specialists.

Connaissances

Desktop Support

Description du poste

Job Title:SYSTEM ENGINEER L2

City:Manila

State/Province:Manila

Posting Start Date:11/3/26

Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future‑ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com.

Do

Excellent communication skills Ability to Empathize, pacify and handle Irate Customers with Exceptional communication skills. Technical Knowledge in Troubleshooting Base Operating system Issues and eager to learn New Technologies. Troubleshooting Windows, Outlook, Teams, Citrix. VDI, VPN, Security App etc. over Remote Support Answer incoming calls and respond to customer s emails in timely manner. Manage and resolve customer complaints. Identify and elevate issues to supervisors as and when needed. Provide product and service information to customers. Research required information using available resources and Offer Solution to customers. Research, identify, and resolve customer complaints using applicable software. Route calls and tickets to appropriate resources and Domains who can best support he user, Document all call information according to standard operating procedures. Recognize, document, and alert the management team of trends in customer calls. Create SOPs for new Issues and resolution given. Complete call logs and reports.

Mandatory Skills: Desktop Support. Experience: 1-3 Years. Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention.