SYSTEM ENGINEER L2

Wipro; Manila; Presencial; PHP 223.000 - 391.000; Jornada completa

Descripción de la vacante

Wipro Ltd. Philippines is hiring a Desktop Support Specialist to provide remote and on-site user assistance across Windows platforms, Outlook, Teams, Citrix, VPN, and related security apps.

The role emphasizes excellent communication, empathy with irate customers, and effective problem resolution. The candidate will document issues, create SOPs, escalate complex problems to supervisors, and contribute to knowledge base while maintaining high service levels and customer satisfaction in a dynamic

Formación

• 1–3 years of desktop support experience or equivalent.
• Excellent communication and empathy when dealing with irate customers.
• Technical knowledge in troubleshooting base operating system issues and willingness to learn new technologies.

Responsabilidades

• Respond to incoming calls and emails in a timely manner.
• Troubleshoot Windows, Outlook, Teams, Citrix, VPN, and related apps over remote support.
• Document all call information and escalate issues to supervisors when needed.
• Provide product and service information and research required information to offer solutions.

Conocimientos

Excellent communication

Empathy under pressure

Remote support

Troubleshooting Windows

Handling customer inquiries

Herramientas

Citrix

VPN

Outlook

Teams

VDI

Descripción del empleo

Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com.

Job Description

Do

• Excellent communication skills
• Ability to Empathize, pacify and handle Irate Customers with Exceptional communication skills.
• Technical Knowledge in Troubleshooting Base Operating system Issues and eager to learn New Technologies.
• Troubleshooting Windows, Outlook, Teams, Citrix. VDI, VPN, Security App etc. over Remote Support
• Answer incoming calls and respond to customer s emails in timely manner.
• Manage and resolve customer complaints.
• Identify and elevate issues to supervisors as and when needed.
• Provide product and service information to customers.
• Research required information using available resources and Offer Solution to customers.
• Research, identify, and resolve customer complaints using applicable software.
• Route calls and tickets to appropriate resources and Domains who can best support he user,
• Document all call information according to standard operating procedures.
• Recognize, document, and alert the management team of trends in customer calls.
• Create SOPs for new Issues and resolution given.
• Complete call logs and reports.

Mandatory Skills: Desktop Support.Experience: 1-3 Years.Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention.

If you encounter any suspicious mail, advertisements, or persons who offer jobs at Wipro, please email us at [e-mail] . Do not email your resume to this ID as it is not monitored for resumes and career applications.

Any complaints or concerns regarding unethical/unfair hiring practices should be directed to our Ombuds Group at [e-mail] .

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, caste, creed, religion, gender, marital status, age, ethnic and national origin, gender identity, gender expression, sexual orientation, political orientation, disability status, protected veteran status, or any other characteristic protected by law.

Wipro is committed to creating an accessible, supportive, and inclusive workplace. Reasonable accommodation will be provided to all applicants including persons with disabilities, throughout the recruitment and selection process. Accommodations must be communicated in advance of the application, where possible, and will be reviewed on an individual basis. Wipro provides equal opportunities to all and values diversity.