System Engineer L2 - Desktop Support & Troubleshooting

Wipro Philippines Inc.; Manila; On-site; PHP 240,000 - 420,000; Full time

Job summary

Wipro Philippines Inc. is seeking a SYSTEM ENGINEER L2 in Manila. The role involves delivering desktop support and resolving Windows OS, Outlook, Teams, Citrix, and VPN issues via remote assist and on-site coordination.

You will handle calls, emails, and tickets, document steps, and escalate complex problems to specialists while contributing to SOP creation and knowledge base updates. Ideal candidates have 1–3 years of desktop support experience, excellent communication, and a willingness to

Qualifications

• Minimum 1–3 years in desktop support or a technical helpdesk role.
• Strong communication and customer service skills.
• Familiarity with Windows OS, MS Office, and collaboration tools.

Responsibilities

• Respond to service requests via phone, email, and chat in a timely manner.
• Troubleshoot hardware, software, and network connectivity issues for end-users.
• Document issues and resolutions following SOPs; escalate when needed.
• Create and update knowledge base articles to improve first-contact resolution.
• Coordinate with IT teams to route tickets to appropriate specialists.

Skills

Desktop Support

Job description

Wipro Philippines Inc. is seeking a SYSTEM ENGINEER L2 in Manila. The role involves delivering desktop support and resolving Windows OS, Outlook, Teams, Citrix, and VPN issues via remote assist and on-site coordination.

You will handle calls, emails, and tickets, document steps, and escalate complex problems to specialists while contributing to SOP creation and knowledge base updates. Ideal candidates have 1–3 years of desktop support experience, excellent communication, and a willingness to