L2 Remote Desktop Support Specialist

Wipro Philippines Inc.; Makati; On-site; PHP 300,000 - 600,000; Full time

Job summary

Wipro Philippines Inc. in Makati is hiring for an Administrator L2 to handle ticketing, remote desktop support, and infrastructure stewardship. You will ensure timely responses, resolve service requests, and maintain upkeeping of client networks and systems.

Role requires 1–3 years of experience in remote desktop support, with strong ticketing skills and a readiness to engage in root cause analysis and timely resolutions.

Qualifications

• Minimum 1–3 years of experience in remote desktop support.
• Strong ticketing and service request resolution skills.
• Wipro exposure or IT operations experience is a plus.

Responsibilities

• Ensure timely response of all the tickets raised by the client end user.
• Service requests solutioning by maintaining quality parameters.
• Act as custodian of client’s network, servers, systems and storage to keep them functioning.
• Keep a check on the number of tickets raised and ensure right solutioning as per the defined resolution timeframe.
• Perform root cause analysis of the tickets and create an action plan to resolve the problem.
• Provide an acceptance and immediate resolution to the high priority tickets.
• Installing and configuring software/hardware requirements.
• Adhere to timeliness per priority of each issue to manage client expectations and avoid escalations.
• Provide application/user access as per client requirements.
• Track all tickets from acceptance to resolution per the defined resolution time.
• Maintain timely backup of important data/logs and management resources.
• Coordinate with on-site team for complex problem resolution.
• Review the logs that Chat BOTS gather and ensure all service requests/issues are resolved timely.

Skills

Remote Desktop Support

Ticketing

Job description

Wipro Philippines Inc. in Makati is hiring for an Administrator L2 to handle ticketing, remote desktop support, and infrastructure stewardship. You will ensure timely responses, resolve service requests, and maintain upkeeping of client networks and systems.

Role requires 1–3 years of experience in remote desktop support, with strong ticketing skills and a readiness to engage in root cause analysis and timely resolutions.