Administrator L2

Wipro Philippines Inc.; Makati; Presencial; PHP 300.000 - 600.000; Jornada completa

Descripción de la vacante

Wipro Philippines Inc. in Makati is hiring for an Administrator L2 to handle ticketing, remote desktop support, and infrastructure stewardship. You will ensure timely responses, resolve service requests, and maintain upkeeping of client networks and systems.

Role requires 1–3 years of experience in remote desktop support, with strong ticketing skills and a readiness to engage in root cause analysis and timely resolutions.

Formación

• Minimum 1–3 years of experience in remote desktop support.
• Strong ticketing and service request resolution skills.
• Wipro exposure or IT operations experience is a plus.

Responsabilidades

• Ensure timely response of all the tickets raised by the client end user.
• Service requests solutioning by maintaining quality parameters.
• Act as custodian of client’s network, servers, systems and storage to keep them functioning.
• Keep a check on the number of tickets raised and ensure right solutioning as per the defined resolution timeframe.
• Perform root cause analysis of the tickets and create an action plan to resolve the problem.
• Provide an acceptance and immediate resolution to the high priority tickets.
• Installing and configuring software/hardware requirements.
• Adhere to timeliness per priority of each issue to manage client expectations and avoid escalations.
• Provide application/user access as per client requirements.
• Track all tickets from acceptance to resolution per the defined resolution time.
• Maintain timely backup of important data/logs and management resources.
• Coordinate with on-site team for complex problem resolution.
• Review the logs that Chat BOTS gather and ensure all service requests/issues are resolved timely.

Conocimientos

Remote Desktop Support

Ticketing

Descripción del empleo

Job Title:Administrator L2

Req Id:103459

City:Makati

State/Province:Manila

Posting Start Date:11/17/25

Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com.

Do

• Ensure timely response of all the tickets raised by the client end user
• Service requests solutioning by maintaining quality parameters
• Act as a custodian of client’s network/ server/ system/ storage/ platform/ infrastructure and other equipment’s to keep track of each of their proper functioning and upkeep
• Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe
• Perform root cause analysis of the tickets raised and create an action plan to resolve the problem to ensure right client satisfaction
• Provide an acceptance and immediate resolution to the high priority tickets/ service
• Installing and configuring software/ hardware requirements based on service requests
• 100% adherence to timeliness as per the priority of each issue, to manage client expectations and ensure zero escalations
• Provide application/ user access as per client requirements and requests to ensure timely solutioning
• Track all the tickets from acceptance to resolution stage as per the resolution time defined by the customer
• Maintain timely backup of important data/ logs and management resources to ensure the solution is of acceptable quality to maintain client satisfaction
• Coordinate with on-site team for complex problem resolution and ensure timely client servicing
• Review the log which Chat BOTS gather and ensure all the service requests/ issues are resolved in a timely manner

Mandatory Skills: SD - Remote Desktop Support. Experience: 1-3 Years. Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention.