Remote Customer Support Specialist – WAH 2026

Concentrix; Quezon City; Hybrid; PHP 201,000 - 268,000; Full time

Job summary

Concentrix is seeking a Customer Support Associate I for a Work-at-Home role in the Philippines. The position interfaces with customers via inbound/outbound calls and the Internet, providing service support and resolution of routine problems.

Responsibilities include meeting KPIs, documenting interactions, and offering additional products or services. Ideal candidates have a high school diploma, strong communication skills, and the ability to work in a fast-paced environment with attention to

Qualifications

• High school diploma or equivalent required.
• Strong customer service orientation and courteous demeanor.
• Good written and verbal communication skills.

Responsibilities

• Handle inbound and outbound calls and inquiries.
• Maintain knowledge of client products and services.
• Document and track customer interactions.
• Aim to resolve routine problems and meet KPIs.
• Proactively offer additional products and services.

Skills

Customer service

Communication skills

Multi-tasking

Teamwork

Attention to detail

Computer skills

Education

High school diploma

Job description

Concentrix is seeking a Customer Support Associate I for a Work-at-Home role in the Philippines. The position interfaces with customers via inbound/outbound calls and the Internet, providing service support and resolution of routine problems.

Responsibilities include meeting KPIs, documenting interactions, and offering additional products or services. Ideal candidates have a high school diploma, strong communication skills, and the ability to work in a fast-paced environment with attention to