Remote Customer Success Specialist

Concentrix Philippines; Quezon City; Remote; PHP 156,000 - 234,000; Full time

Job summary

Concentrix Philippines is seeking a WAH Customer Care Specialist to handle inbound/outbound calls and online inquiries from a home-based setting in the Philippines. You will deliver courteous, efficient customer service, resolve routine issues, and maintain accurate account notes while meeting KPIs.

The role requires a high school diploma and strong written and verbal communication, with the ability to adapt to a fast-paced environment and work independently or as part of a team.

Qualifications

• High school diploma required or equivalent.
• Courteous with strong customer service orientation.
• Strong computer navigation skills and the ability to communicate effectively both in writing and verbally.
• Patient and capable of working in a fast-paced, repetitive environment.

Responsibilities

• Interface with customers via inbound/outbound calls or online channels.
• Resolve routine problems and provide product/service guidance.
• Maintain knowledge of client products and services and record interactions accurately.
• Meet contractual KPIs and participate in initiatives to improve customer satisfaction.

Skills

Customer service

Written & verbal communication

PC navigation

Teamwork

Detail orientation

Education

High school diploma

Job description

Concentrix Philippines is seeking a WAH Customer Care Specialist to handle inbound/outbound calls and online inquiries from a home-based setting in the Philippines. You will deliver courteous, efficient customer service, resolve routine issues, and maintain accurate account notes while meeting KPIs.

The role requires a high school diploma and strong written and verbal communication, with the ability to adapt to a fast-paced environment and work independently or as part of a team.