Remote Customer Support Specialist – Uniforms

Stimulus Athletic; Philippines; On-site; PHP 380,000 - 514,000; Full time

Job summary

Stimulus Athletic is seeking a Customer Service Representative to be the main point of contact for customers, handling inquiries via email, phone, and video calls. The role is fully remote with a fixed schedule.

You will work with sales, design, and operations to ensure orders are fulfilled and customers receive timely updates, while maintaining excellent English communication and organization in a fast-paced environment.

Qualifications

• Proven experience in customer support or similar roles.
• Excellent verbal and written English communication.
• Comfort with phone and video calls and CRM usage.
• Strong organizational and multitasking abilities.
• Customer-focused mindset and proactive approach.

Responsibilities

• Serve as primary contact for inquiries and follow-ups.
• Handle email, phone, and video communications professionally.
• Coordinate with sales and design teams to fulfill orders.
• Track customer requests and provide timely resolutions.
• Update clients on order status and address concerns.
• Maintain knowledge of services and processes for accuracy.
• Suggest improvements to customer service processes.

Skills

Customer service

English communication

Phone/video calls

CRM software

Multitasking

Tools

CRM platforms

Job description

Stimulus Athletic is seeking a Customer Service Representative to be the main point of contact for customers, handling inquiries via email, phone, and video calls. The role is fully remote with a fixed schedule.

You will work with sales, design, and operations to ensure orders are fulfilled and customers receive timely updates, while maintaining excellent English communication and organization in a fast-paced environment.