Remote Customer Support Specialist | Problem Solver

Hudson; Philippines; On-site; PHP 1,967,000 - 2,581,000; Full time

Job summary

Hudson is seeking a Customer Service Representative to support customers across phone, email, and chat. This remote, full-time contract role focuses on issue resolution, documentation, and cross-functional collaboration within a fast-paced environment.

You will serve as a key point of contact, troubleshoot concerns, and ensure a smooth customer experience while maintaining strong English communication and meticulous recordkeeping in CRM systems.

Qualifications

• Experience in customer service or call center environments.
• Strong written and verbal English communication skills.
• Ability to troubleshoot and resolve customer issues efficiently.
• Comfortable using CRM/ticketing tools with accurate recordkeeping.
• Excellent organization and attention to detail; able to manage multiple inquiries.

Responsibilities

• Respond to customer inquiries via phone, email, and chat in a timely, professional manner.
• Identify customer needs, troubleshoot concerns, and provide clear solutions.
• Handle complaints and escalations with a customer-first mindset.
• Document interactions, issues, and resolutions in a CRM/ticketing system.
• Collaborate with internal teams to resolve customer issues and improve processes.

Skills

Customer service

Call center experience

English communication

Troubleshooting

CRM/ticketing tools

Organization & detail orientation

Remote work readiness

Tools

CRM software

Job description

Hudson is seeking a Customer Service Representative to support customers across phone, email, and chat. This remote, full-time contract role focuses on issue resolution, documentation, and cross-functional collaboration within a fast-paced environment.

You will serve as a key point of contact, troubleshoot concerns, and ensure a smooth customer experience while maintaining strong English communication and meticulous recordkeeping in CRM systems.