Remote Customer Support Specialist (Independent Contractor)

VSF Rentals; Philippines; Remote; PHP 221,000 - 712,000; Part time

Benefits offered by this job

Fully remote work

Training provided

Detailed knowledge base

Long-term engagement

Job summary

VSF Rentals is seeking a Customer Service Representative Independent Contractor for a fully remote role operating on US Eastern Time. You will be the first voice residents hear, handling calls, texts, and documenting interactions to keep handovers clear.

Shifts include day, evening, overnight and weekends with monthly pay from 310 to 1,000 USD. The engagement is contract-based with training and a knowledge base; benefits are not included.

Qualifications

• One year of voice customer service experience required.
• Fluent, clear spoken English easily understood by US callers; strong written English.
• Calm, patient, and courteous with upset callers; reliable with good attendance.

Responsibilities

• Answer resident calls promptly with a friendly greeting.
• Review accounts and resolve requests using procedures and knowledge base.
• Escalate only when decisions are needed; create maintenance work orders.
• Respond to texts and messages within 1–2 hours; document all interactions.
• Return missed calls at shift start and provide handovers for the next shift.

Skills

Voice customer service

English proficiency

Written English

Tools

AppFolio

Slack

Phone dialers

Google Workspace

Job description

VSF Rentals is seeking a Customer Service Representative Independent Contractor for a fully remote role operating on US Eastern Time. You will be the first voice residents hear, handling calls, texts, and documenting interactions to keep handovers clear.

Shifts include day, evening, overnight and weekends with monthly pay from 310 to 1,000 USD. The engagement is contract-based with training and a knowledge base; benefits are not included.