Remote Guest Experience Specialist (Contractor)

Houst Limited.; Manila; Remote; PHP 391,000 - 413,000; Full time

Job summary

Houst is seeking a customer support specialist to join our remote team serving hosts and guests with inquiries and bookings. The role emphasizes professional communication, problem solving, and a guest-first mindset.

Based in the Philippines as an Independent Contractor, you’ll work 5 days a week with varied shifts, handling inbound messages, calls, and CRM updates to ensure a smooth hosting experience across our platform.

Qualifications

• Handle inbound messaging and listen to guest concerns promptly.
• ,
• ] ,
• job_responsibilities_description:[
• ] ,
• CoT_job_summary_short
• Note
• JOB_SUM

Responsibilities

• Handle inbound messages promptly and professionally.
• Proactively engage with guests via calls and follow up on requests.
• Resolve guest issues quickly with professional problem solving.
• Provide accurate information on Houst properties, policies, and procedures.
• Manage reservations and bookings to ensure a smooth experience.
• Record interactions in the CRM accurately.
• Be adaptable across a range of tasks and guest situations.

Skills

Fluent English

Excellent verbal & written comms

Active listening

Customer service skills

Multitasking

Time management

Problem solving

CRM software

Remote work readiness

Hospitality knowledge (beneficial)

Tools

CRM software

Job description

Houst is seeking a customer support specialist to join our remote team serving hosts and guests with inquiries and bookings. The role emphasizes professional communication, problem solving, and a guest-first mindset.

Based in the Philippines as an Independent Contractor, you’ll work 5 days a week with varied shifts, handling inbound messages, calls, and CRM updates to ensure a smooth hosting experience across our platform.