Remote Customer Support Specialist - Growth & Impact

Delegate CX; Hinoba-an; On-site; PHP 335,000 - 391,000; Full time

Benefits offered by this job

Permanent work-from-home setup

Company equipment provided

Internet stipends upon regularization

HMO Coverage

PTO credits and leaves

Job summary

DCX is hiring a Customer Support Specialist for a remote, full‑time role serving US clients. The ideal candidate combines customer‑focused service with strong communication, organization, and problem‑solving skills to deliver high‑quality support experiences.

You will manage inquiries, resolve issues, and collaborate across teams while maintaining accurate records and processes in a fast‑paced outsourcing environment.

Qualifications

• Education: Bachelor's degree in Business Administration, Communication, or related field.
• 5+ years of experience in customer support, customer service, operations, or related role.
• Strong verbal and written English communication skills.

Responsibilities

• Manage inquiries via email, phone, and other support channels.
• Respond promptly and professionally while meeting service expectations.
• Own requests from intake through resolution with proper follow‑up.
• Provide accurate, helpful information using available resources.
• Collaborate with internal teams to improve workflows and customer experience.
• Support day-to-day operations with administrative tasks and documentation.
• Identify opportunities to improve processes and performance metrics.
• Adapt to evolving business needs and participate in initiatives.

Skills

Customer-Focused Service

Attention to Detail

Excellent Communicator

Time Management

Problem Solver

Ownership & Proactivity

Collaboration

Education

Bachelor's degree in Business Administration or related field

Tools

Microsoft Office/Google Workspace

CRM / Ticketing Systems

HubSpot

Asana

Job description

DCX is hiring a Customer Support Specialist for a remote, full‑time role serving US clients. The ideal candidate combines customer‑focused service with strong communication, organization, and problem‑solving skills to deliver high‑quality support experiences.

You will manage inquiries, resolve issues, and collaborate across teams while maintaining accurate records and processes in a fast‑paced outsourcing environment.