Remote Sales & Product Support Specialist

Delegate CX; Philippines; On-site; PHP 446,000 - 558,000; Full time

Benefits offered by this job

Industry-leading salary

Permanent WFH setup

Company equipment provided

HMO upon regularization

Internet stipend

Job summary

DCX in the Philippines is seeking a Home-Based Sales & Product Support Specialist to back Strategic Accounts and New Business Development initiatives. You will coordinate sales operations, manage pricing data, maintain CRM records in NetSuite, and ensure projects move efficiently from opportunity through delivery.

You will work with Sales, Operations, Sourcing, Finance, and Creative teams—requiring strong organizational skills, analytical mindset, and excellent English communication.

Qualifications

• Bachelor's degree in Business Administration, Marketing, Sales, or related field.
• 2–4 years in sales support, product support, or related roles.
• Strong English communication skills, both written and verbal.
• Willingness to work overnight/US hours in Philippine time.
• Proficient in Microsoft and Google applications.
• Advanced Excel skills: pricing analysis, margins, Pivot Tables, VLOOKUP/XLOOKUP.
• PowerPoint expertise for client-facing presentations.
• Experience with NetSuite or similar CRM/ERP.
• Familiar with Microsoft 365, Asana, Dropbox, Slack.
• Knowledge of pricing strategies, product margins, forecasting, and sales support processes.
• Experience maintaining SKU data, UPCs, product specs, and pricing.

Responsibilities

• Support Strategic Accounts and New Business Development initiatives.
• Create customer presentations, sales materials, and product proposals.
• Build and manage customer quotes and pricing submissions.
• Coordinate sample requests and customer deliverables.
• Maintain pricing and margin workbooks with accurate data.
• Analyze product pricing, margins, and profitability.
• Maintain SKU data, case packs, MOQs, and product specs.
• Collaborate with Creative to maintain imagery and materials.
• Maintain opportunity, forecasting, and customer data in NetSuite.
• Track projects from opportunity through production and delivery.
• Monitor open purchase orders and customer shipments.
• Communicate order status, project updates, and delivery timelines.
• Collaborate with Sales, Operations, Sourcing, Finance, and Creative teams.

Skills

Organization

Communication

Pricing analysis

Excel

PowerPoint

NetSuite

Education

Bachelor's degree in Business Administration, Marketing, Sales, or related field

Tools

NetSuite

Microsoft 365

Asana

Dropbox

Slack

Job description

DCX in the Philippines is seeking a Home-Based Sales & Product Support Specialist to back Strategic Accounts and New Business Development initiatives. You will coordinate sales operations, manage pricing data, maintain CRM records in NetSuite, and ensure projects move efficiently from opportunity through delivery.

You will work with Sales, Operations, Sourcing, Finance, and Creative teams—requiring strong organizational skills, analytical mindset, and excellent English communication.