Remote Customer Support Specialist

LE0002 DCX PH Inc.; Metro Manila; Hybrid; PHP 335,000 - 391,000; Full time

Benefits offered by this job

Permanent work-from-home setup

Company equipment provided

HMO Coverage upon regularization

Internet stipends

PTO credits and service incentive

Job summary

DCX PH Inc. is seeking a Home-Based Customer Service Assistant to join a growing U.S.-based promotional products company. You will handle inbound calls and emails, assist with product and order inquiries, resolve issues, and support Account Managers.

This role emphasizes strong English communication, customer focus, and the ability to work flexible hours in US time zones from the Philippines. We offer a permanent work-from-home setup, equipment provided, health benefits after regularization,

Qualifications

• Bachelor's degree in marketing, communications, business administration, or a related field.
• 2–3 years of experience in Promotional Products, Marketing, Sales, Sales Support, or related role.
• Strong verbal, written, and English communication skills.
• Proficient with CRM systems and customer service tools; e-commerce exp is a plus.

Responsibilities

• Attend the high-volume DEBCO customer call queue.
• Respond to customer-related emails.
• Support Account Managers.
• Follow up with customers on orders on hold.
• Quote catalogue pricing.
• Suggesting alternative products and services to meet customer requests.

Skills

Communication

Customer orientation

Problem solving

Organization

Adaptability

Education

Bachelor's degree in marketing, Communications, Business Administration, or related field

Tools

Microsoft Office

Google Workspace

CRM systems

Job description

DCX PH Inc. is seeking a Home-Based Customer Service Assistant to join a growing U.S.-based promotional products company. You will handle inbound calls and emails, assist with product and order inquiries, resolve issues, and support Account Managers.

This role emphasizes strong English communication, customer focus, and the ability to work flexible hours in US time zones from the Philippines. We offer a permanent work-from-home setup, equipment provided, health benefits after regularization,