Remote Customer Support Specialist - CRM & SOP

Virtual Assist, Llc; Philippines; Remote; PHP 279,000 - 435,000; Full time

Benefits offered by this job

Work-from-home opportunity

Collaborative work environment

Growth opportunities

Job summary

Virtual Assist, Llc in the Philippines is seeking a reliable Customer Service Representative to support daily client communication, CRM management, and admin operations. Strong English and neutral accent required; experience with JobNimbus CRM preferred.

The role is full-time, remote, 40 hours per week, with evening hours aligned to PST. You will follow SOPs, manage tickets, update CRM records, and coordinate with sales and operations to ensure smooth service delivery.

Qualifications

• 2+ years in customer service or admin support
• Strong English verbal and written communication
• Neutral accent required
• Experience with JobNimbus or CRM is a plus
• Ability to follow SOPs and workflows precisely
• Excellent organizational and multitasking skills

Responsibilities

• Handle inbound and outbound customer communications via phone, email, SMS, or chat
• Provide professional and timely customer support while maintaining a positive client experience
• Update and manage customer information in JobNimbus CRM
• Follow company SOPs, scripts, and workflows consistently
• Schedule appointments and coordinate follow-ups with clients and internal teams
• Monitor customer inquiries and ensure tickets are resolved promptly
• Document customer interactions, notes, and updates inside the CRM
• Assist with lead management, status updates, and pipeline tracking
• Perform data entry and maintain organized digital records
• Escalate customer concerns to the appropriate department
• Coordinate with sales and operations teams for onboarding and service delivery
• Track task completion and maintain daily productivity targets
• Assist with quality assurance by ensuring processes are followed
• Maintain confidentiality of customer and company information

Skills

Customer service experience

Excellent English communication

Neutral accent

SOP adherence

Organizational skills

Attention to detail

Independent work

Problem solving

Tools

JobNimbus

Google Workspace

Microsoft Office

Job description

Virtual Assist, Llc in the Philippines is seeking a reliable Customer Service Representative to support daily client communication, CRM management, and admin operations. Strong English and neutral accent required; experience with JobNimbus CRM preferred.

The role is full-time, remote, 40 hours per week, with evening hours aligned to PST. You will follow SOPs, manage tickets, update CRM records, and coordinate with sales and operations to ensure smooth service delivery.