Remote Customer Support Specialist — Fan Experience

Fresh Prints LLC; Hinoba-an; Remote; PHP 446,000 - 534,000; Full time

Benefits offered by this job

Full-time remote

Job summary

SeatGeek is seeking a Customer Support Associate for a remote role in the Philippines. You will assist fans via phone, email, and live chat, guiding them through ticketing and resolving issues to ensure a smooth live-event experience.

Working hours are 8AM–5PM EST, five days per week, with two days off. The role is full-time and remote, offering a monthly compensation of $700. Training begins October 19, 2026, with production start by November 2, 2026.

Qualifications

• Two years of experience in customer support or a customer-facing role.
• Strong spoken and written English.
• Experience assisting customers through phone, email, or live chat.

Responsibilities

• Support customers through phone, email, and live chat.
• Address questions about tickets, deliveries, transfers, account access, payments, refunds, and changes.
• Investigate concerns using SeatGeek systems and policies.
• Communicate clearly and empathetically in urgent situations.
• Own issues and drive timely resolutions; document interactions.
• Escalate where needed and collaborate with teammates and internal partners.

Skills

Multichannel support

English proficiency

Customer empathy

Problem solving

Attention to detail

Communication

Time management

Team collaboration

Job description

SeatGeek is seeking a Customer Support Associate for a remote role in the Philippines. You will assist fans via phone, email, and live chat, guiding them through ticketing and resolving issues to ensure a smooth live-event experience.

Working hours are 8AM–5PM EST, five days per week, with two days off. The role is full-time and remote, offering a monthly compensation of $700. Training begins October 19, 2026, with production start by November 2, 2026.