Remote Customer Experience Advocate for Live Events

Embedded Shishya; Philippines; Remote; PHP 420,000 - 559,000; Full time

Benefits offered by this job

Remote work

Job summary

SeatGeek is seeking a Customer Support Associate to work remotely from the Philippines. You’ll assist fans through phone, email, and live chat, resolving issues from ticket purchases to refunds, while upholding SeatGeek’s policies and service standards.

The role includes two-week training starting October 19, 2026, with a production start planned for November 2, 2026. The position offers full-time, remote work with 8AM–5PM EST hours and a monthly compensation of $700.

Qualifications

• At least two years of experience in customer support, customer service, contact-center operations, or another customer-facing role.
• Strong spoken and written English.
• Experience assisting customers through phone, email, or live chat; experience working across multiple channels is preferred.
• A customer-first mindset and the ability to remain calm and helpful during difficult conversations.
• Strong problem-solving skills and the judgment to determine when an issue should be resolved independently or escalated.
• High attention to detail and the ability to document information accurately.
• Comfort learning new systems, policies, and workflows.
• Ability to manage multiple priorities in a fast-paced environment.
• A track record of reliability, punctuality, and ownership.
• Openness to feedback and the ability to apply coaching quickly.
• A collaborative, one team approach to working with colleagues.

Responsibilities

• Support SeatGeek customers through phone, email, and live chat.
• Help customers with questions related to ticket purchases, ticket delivery, transfers, account access, payments, refunds, and event changes.
• Investigate customer concerns using SeatGeek’s systems, policies, and internal resources.
• Communicate clearly and empathetically, particularly when customers are dealing with urgent or frustrating situations.
• Take ownership of customer issues and work toward accurate, timely, and practical resolutions.
• Document customer interactions and resolutions accurately.
• Identify situations that require additional support and esc
• Meet expectations related to customer satisfaction, quality, productivity, attendance, and schedule adherence.
• Participate in regular coaching, quality reviews, training, and team meetings.
• Follow all customer-data, account-security, confidentiality, and information-security requirements.
• Share recurring customer concerns and process gaps with the Team Lead to help improve the overall fan experience.
• Collaborate closely with teammates and internal partners to create a consistent and reliable customer experience.

Job description

SeatGeek is seeking a Customer Support Associate to work remotely from the Philippines. You’ll assist fans through phone, email, and live chat, resolving issues from ticket purchases to refunds, while upholding SeatGeek’s policies and service standards.

The role includes two-week training starting October 19, 2026, with a production start planned for November 2, 2026. The position offers full-time, remote work with 8AM–5PM EST hours and a monthly compensation of $700.