Remote Customer Support Pro - Live Events

Fresh Prints; Manila; On-site; PHP 416,000 - 563,000; Full time

Job summary

SeatGeek is hiring a Customer Support Associate in a remote Philippines setting. You’ll assist fans via phone, email, and live chat, handling ticket-related questions and issues with empathy and accuracy.

You’ll follow SeatGeek and Frontier policies, participate in coaching, and maintain high satisfaction and security standards. The role starts with a two-week training program beginning October 19, 2026, with a production start around November 2, 2026.

Qualifications

• At least two years of experience in customer support or a customer-facing role.
• Strong spoken and written English.
• Experience assisting customers through phone, email, or live chat; multi-channel experience preferred.
• Customer-first mindset with calmness during difficult conversations.
• Ability to document information accurately and learn new systems quickly.
• Reliable, punctual, and owns responsibilities with a team mindset.

Responsibilities

• Support SeatGeek customers through phone, email, and live chat.
• Answer questions about ticket purchases, delivery, transfers, accounts, payments, refunds, and event changes.
• Investigate concerns using SeatGeek systems, policies, and resources.
• Communicate clearly and empathetically during urgent or frustrating situations.
• Take ownership and resolve issues timely and accurately.
• Document interactions and resolutions accurately.
• Escalate issues when additional support is needed.
• Meet customer satisfaction, quality, productivity, attendance, and schedule adherence.
• Participate in coaching, reviews, training, and team meetings.
• Follow data, confidentiality, and information-security requirements.
• Share recurring concerns with Team Lead to improve the fan experience.
• Collaborate with teammates and internal partners for consistent service.

Skills

Customer support experience

English proficiency

Multi-channel support (phone,email,ch​

Job description

SeatGeek is hiring a Customer Support Associate in a remote Philippines setting. You’ll assist fans via phone, email, and live chat, handling ticket-related questions and issues with empathy and accuracy.

You’ll follow SeatGeek and Frontier policies, participate in coaching, and maintain high satisfaction and security standards. The role starts with a two-week training program beginning October 19, 2026, with a production start around November 2, 2026.