Home-Based Customer Service Assistant

LE0002 DCX PH Inc.; Metro Manila; Hybrid; PHP 335,000 - 391,000; Full time

Benefits offered by this job

Permanent work-from-home setup

Company equipment provided

HMO Coverage upon regularization

Internet stipends

PTO credits and service incentive

Job summary

DCX PH Inc. is seeking a Home-Based Customer Service Assistant to join a growing U.S.-based promotional products company. You will handle inbound calls and emails, assist with product and order inquiries, resolve issues, and support Account Managers.

This role emphasizes strong English communication, customer focus, and the ability to work flexible hours in US time zones from the Philippines. We offer a permanent work-from-home setup, equipment provided, health benefits after regularization,

Qualifications

• Bachelor's degree in marketing, communications, business administration, or a related field.
• 2–3 years of experience in Promotional Products, Marketing, Sales, Sales Support, or related role.
• Strong verbal, written, and English communication skills.
• Proficient with CRM systems and customer service tools; e-commerce exp is a plus.

Responsibilities

• Attend the high-volume DEBCO customer call queue.
• Respond to customer-related emails.
• Support Account Managers.
• Follow up with customers on orders on hold.
• Quote catalogue pricing.
• Suggesting alternative products and services to meet customer requests.

Skills

Communication

Customer orientation

Problem solving

Organization

Adaptability

Education

Bachelor's degree in marketing, Communications, Business Administration, or related field

Tools

Microsoft Office

Google Workspace

CRM systems

Job description

It's fun to work in a company where people truly BELIEVE in what they're doing! We're committed to bringing passion and customer focus to the business. Number of Openings: 1 Hiring Priority: Immediate We are looking for a Home-Based Customer Service Assistant to join a growing U.S.-based company in the promotional products industry.

In this role, you will provide high-quality customer support by handling inbound calls and emails, assisting with product and order inquiries, resolving customer concerns, and supporting Account Managers. You will play an important role in maintaining customer satisfaction, providing accurate product information, and helping customers find products and services that meet their needs.

Required Core Competencies

• Communication: Highly proficient in spoken and written English with the ability to communicate clearly and professionally.
• Customer Orientation: Strong commitment to delivering excellent customer service and building positive customer relationships.
• Problem Solving: Analytical thinker who can identify customer concerns and develop practical solutions.
• Organization: Strong organizational and time management skills with the ability to manage multiple customer requests.
• Adaptability: Able to remain professional, flexible, and productive in a high-volume and sometimes stressful environment.

What You Will Do

• Responsible for attending DEBCO high-volume customer call queue
• Responsible for responding to customer-related emails
• Responsible for supporting our Account Managers
• Following up with customers on orders that are on hold
• Quoting catalogue pricing
• Suggesting alternative products and services to meet customer requests

What We Look For

• Education: Bachelor's degree in marketing, Communications, Business Administration, or a related field.
• Experience: 2-3 years of experience in Promotional Products, Marketing, Sales, Sales Support, or a related role.
• Language Proficiency: Strong verbal, written, and English communication skills.
• Working schedule: Ability to work overnight/graveyard shifts in Philippine time or within US operating hours.
• Technical Skills: Proficient in Microsoft Office and Google Workspace. Familiarity with CRM systems and customer service tools. Direct promotional products industry experience is preferred. Comparable e-commerce experience is also beneficial. Ability to adapt communication and service approach to different types of customers. Experience handling inbound and outbound calls is preferred. Experience in customer retention or inside sales is an advantage. Strong computer skills and ability to quickly learn new systems and applications.

What We Offer

• Salary Range: PHP 30,000 - 35,000
• Industry: Promotional Products
• Job Type: Full-time
• Work Shift: 8:00 AM - 5:00 PM EST (USA)
• Workdays: Monday through Friday (USA)

Benefits

• Industry-leading salary packages
• Permanent work-from-home setup
• Company equipment provided
• Government-mandated benefits employer share
• Internet stipends upon regularization
• HMO Coverage upon regularization (with an option to enroll as early as Day 1)
• PTO credits and service incentive leaves
• Major spring and winter company live events
• Monthly employee appreciation virtual events
• Company-provided career skills training courses
• A company culture focused on your personal and professional growth

Who We Are

DCX stands out as a leading BPO (Business Process Outsourcing) company that takes pride in assisting growth-focused small and medium-sized businesses across the United States to discover the perfect global talent to enhance their teams. At DCX, our core beliefs center around fostering growth and making hiring easy. We are dedicated to helping business owners, executives, and industry leaders, primarily within the promotional products industry, in their search for superstar team members. If you are on the lookout for a company that values growth and places a strong emphasis on its people-centered culture, then DCX is the place for you. As we say around here, LET'S GROW! If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us! DCX is an industry leading, offshore BPO company. We help ambitious US businesses grow and scale by equipping them with highly trained global talent, designed to help them overcome hiring challenges and add that much-needed layer of support for their team.