Remote Customer Support Specialist

Booth; Makati; Remote; PHP 360,000 - 600,000; Full time

Benefits offered by this job

Permanent Work-from-home setup

Great Place to Work-Certified Company

Premium HMO

Holistic employee experience

Career advancement opportunities

Job summary

Booth is seeking a Customer Support Representative to assist customers with inquiries about products and services. The role emphasizes phone-based support, troubleshooting, and delivering high-quality service across multiple channels.

Candidates should have at least 2 years in customer support, strong English communication, and proficiency with Microsoft Office. Remote work from the Philippines is available with Pacific Time alignment.”

Qualifications

• Minimum of 2 years of customer support or customer service experience.
• Previous experience handling customer interactions and issue resolution through phone calls is required.
• Strong troubleshooting and problem-solving experience with the ability to diagnose issues and provide effective resolutions.
• Excellent verbal and written English communication skills.
• Ability to manage multiple customer inquiries while maintaining high service standards.

Responsibilities

• Handle inbound customer inquiries via phone, email, and ticketing systems and manage ticket lifecycle.
• Provide professional and confident customer interactions to ensure a positive experience.
• Troubleshoot issues by identifying root causes and providing effective solutions or workarounds.
• Prioritize and escalate tickets to meet customer expectations.
• Collaborate with customers to ensure timely and satisfactory resolutions.

Skills

Customer support

Phone support

Troubleshooting

English communication

Microsoft Office

Education

Associate Degree

Tools

Zendesk

Job description

Booth is seeking a Customer Support Representative to assist customers with inquiries about products and services. The role emphasizes phone-based support, troubleshooting, and delivering high-quality service across multiple channels.

Candidates should have at least 2 years in customer support, strong English communication, and proficiency with Microsoft Office. Remote work from the Philippines is available with Pacific Time alignment.”