Remote Customer Support Specialist (Entry-Level)

1840 & Company; Manila; Remote; PHP 261,000 - 326,000; Full time

Benefits offered by this job

Dynamic environment

Career advancement

Training and development

Competitive pay & benefits

Job summary

1840 & Company is hiring a Customer Service Representative for remote, project-based full-time work in the Philippines. The role involves handling inquiries across channels, processing orders, and escalations with an emphasis on accuracy and customer satisfaction.

Requirements include fluent English, 1+ year in customer service and strong communication. Benefits include competitive hourly pay and professional development opportunities. Remote position with flexible shifts.

Qualifications

• Fluent English with clear communication.
• 1+ year of contact center or customer service experience.
• Typing speed of 20+ WPM.
• Ability to work remotely and manage time effectively.

Responsibilities

• Assist customers with basic product questions, order processes, shipping details, and website guidance.
• Provide updates on existing orders, assist with creating customer accounts, and help place standard orders.
• Handle escalated customer concerns and ensure satisfactory resolutions.
• Customer Service – Non-Voice Support; manage voicemail, e-fax, email, Bazaar reports, and social media escalations.
• Respond promptly and professionally to customer inquiries and complaints.
• Ensure accurate documentation of interactions and resolutions.
• Assist in managing Reseller Accounts by setting up new accounts in M3.
• Support UPS Claims by researching lost packages, initiating traces, and assisting with claims processing.
• Identify new potential customers to expand brand presence.
• Conduct internet research, outbound calls, and email outreach to generate leads.

Skills

English

Customer service

Communication

Problem solving

Education

1+ years experience in customer service

Job description

1840 & Company is hiring a Customer Service Representative for remote, project-based full-time work in the Philippines. The role involves handling inquiries across channels, processing orders, and escalations with an emphasis on accuracy and customer satisfaction.

Requirements include fluent English, 1+ year in customer service and strong communication. Benefits include competitive hourly pay and professional development opportunities. Remote position with flexible shifts.