Remote Customer Success Manager (US Hours)

Pearl; Philippines; Remote; PHP 51 - 61; Full time

Benefits offered by this job

Competitive Salary

Remote work

Generous PTO

Mentorship

Learning & Development

Global networking

PH HMO after 3 months (Philippines)

Job summary

Pearl is hiring a Remote Customer Service Representative to support US-hour operations. The role focuses on building strong client relationships, onboarding new clients, and driving product adoption while collaborating with cross-functional teams.

The position is full-time, remote, and operates as an independent contractor. You will need excellent English communication and the ability to work in a fast-paced, client-centric environment.

Qualifications

• Experience in customer success or account management roles.
• Strong written and verbal communication with a client-focused approach.
• Ability to think strategically and drive value for clients.
• Proven ability to work effectively in remote environments.

Responsibilities

• Maintain strong client relationships and act as trusted point of contact.
• Assist onboarding and drive product adoption with clients.
• Monitor usage data and identify upsell opportunities.
• Resolve issues by coordinating with internal teams and clients.
• Document interactions and improve internal processes.

Skills

Customer success

Account management

Communication

Strategic thinking

Problem solving

Organization

Remote work

Data-driven

Adaptability

Tools

Zendesk

Salesforce

HubSpot

Intercom

Job description

Pearl is hiring a Remote Customer Service Representative to support US-hour operations. The role focuses on building strong client relationships, onboarding new clients, and driving product adoption while collaborating with cross-functional teams.

The position is full-time, remote, and operates as an independent contractor. You will need excellent English communication and the ability to work in a fast-paced, client-centric environment.