Remote Operations Coordinator — AI Automation & Support

Pearl; Philippines; Remote; PHP 2,394,000 - 4,096,000; Full time

Benefits offered by this job

Fully remote

Team incentives for CRM hygiene and on

Generous PTO

Health coverage for PH-based talents

Direct mentorship

Learning & Development

Global networking

Job summary

Pearl is seeking an Operations Coordinator for a fast-growing US healthcare tech client. You will handle customer support, create SOPs in Notion, and build AI-powered workflows to reduce manual work.

This is a fully remote role with a Saturday-Sunday schedule aligned to PST. You will use Intercom, Slack, and Notion daily, improve case deflection and automation, coordinate lab partner logistics, and document processes for multiple client implementations.

Qualifications

• 2+ years in customer support operations, startup or scale-up experience preferred.
• Direct customer-facing support via chat, email, or tickets.
• Hands-on Intercom experience with inbox, macros, or workflows.
• Built at least one automated support/operations workflow with measurable results.
• Created SOPs or knowledge base articles in Notion with daily Slack use.
• Available 9:00 AM–6:00 PM PST, Wed–Sun, including weekends.
• C1+ English (CEFR) for direct communication with US customers and lab partners.

Responsibilities

• Customer support & communication across B2C/B2B inquiries via Intercom and Slack.
• Document existing workflows and build new SOPs in Notion for multiple clients.
• Develop and refine AI automation workflows to raise deflection and automation rates.
• Coordinate daily lab partner logistics within PST hours and track tasks to completion.

Skills

Customer support operations

Intercom experience

Notion documentation

SOP creation

English (CEFR C1)

Startup/scale-up experience

Automation workflows

Tools

Intercom

Slack

Notion

Zendesk AI

Zapier

Make

Job description

Pearl is seeking an Operations Coordinator for a fast-growing US healthcare tech client. You will handle customer support, create SOPs in Notion, and build AI-powered workflows to reduce manual work.

This is a fully remote role with a Saturday-Sunday schedule aligned to PST. You will use Intercom, Slack, and Notion daily, improve case deflection and automation, coordinate lab partner logistics, and document processes for multiple client implementations.