Remote Global Operations Coordinator

Pearl Talent

Manila

Remote

PHP 3,783,000 - 5,675,000

Full time

4 days ago

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Benefits offered by this job

Health coverage for PH-based talents

Remote work

Mentorship and development

Learning & development resources

Generous PTO

Job summary

Pearl Talent is seeking an Operations Coordinator for a fast-growing US healthcare technology client. The role focuses on customer support, documenting scalable processes, and building AI-powered workflows to reduce manual work.

You will work cross-functionally to improve response times and automate repetitive tasks, while coordinating lab partner logistics and ensuring HIPAA-aligned handling of data. As a fully remote role, you’ll operate from LATAM or the Philippines with a Wed-Sun schedule

Qualifications

2+ years in customer support operations or a related role, with startup/scale-up exposure.
Direct customer-facing support via chat, email, or tickets (B2C or B2B).
Hands-on Intercom experience (inbox, help center, macros, workflows).
Built at least one automated support or ops workflow with measurable results (Intercom Fin, Zapier, Make).
Created SOPs and knowledge bases in Notion with daily Slack usage.
Available 9:00 AM - 6:00 PM PST, Wed-Sun, including Saturdays & Sundays.
C1+ English communication for US customers and lab partners

Responsibilities

Support & communicate with customers via Intercom and Slack within target response times.
Own weekend coverage to ensure no delays.
Resolve issues across testing, scheduling, and results with context for edge cases.
Document workflows and SOPs in Notion and maintain a current knowledge base.