Remote Enterprise Customer Success — US East Hours

Remoat Teams; Manila; Remote; PHP 3,781,000 - 5,671,000; Full time

Job summary

Remoat Teams is seeking a proactive Customer Success professional to work fully remotely with our US enterprise clients, aligning with US Eastern hours. You will own client relationships, resolve issues, and ensure smooth onboarding.

The role values clear communication, account ownership, and the ability to explain complex technical topics without scripts. You’ll interact directly with enterprise teams and receive direct, same-day feedback.

Qualifications

• You have experience in customer success or support for US enterprise clients in a fully remote tech startup.
• You communicate in natural American English, both writing and speaking.
• You understand account ownership and closing the loop without scripts or queues.

Responsibilities

• Cover US Eastern hours and respond to morning New York time messages.
• Own the account: fix issues, reply, and close the loop with status updates.
• Prevent complaints by addressing issues before they escalate.

Job description

Remoat Teams is seeking a proactive Customer Success professional to work fully remotely with our US enterprise clients, aligning with US Eastern hours. You will own client relationships, resolve issues, and ensure smooth onboarding.

The role values clear communication, account ownership, and the ability to explain complex technical topics without scripts. You’ll interact directly with enterprise teams and receive direct, same-day feedback.