Remote Customer Success Manager — Revenue Growth

Hammerjack Pty Ltd

Taguig

On-site

PHP 670,000 - 893,000

Full time

5 days ago

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Benefits offered by this job

Fully Remote

Global remote team

Job summary

Magic is seeking a Customer Success Manager to drive strategic post-sale value for a portfolio of remote clients. You will own the account journey, optimize retention, and identify expansion opportunities across a diverse set of SMB and enterprise clients.

You will lead onboarding, success planning, and executive-facing reviews, partnering with Sales, Support, and Delivery to maximize client outcomes. Strong US-market experience and English proficiency are essential.

Qualifications

3–5 years of customer success or account management in a B2B environment.
Proven revenue retention and expansion track record.
Experience with US-based clients and markets.
Strong English communication and executive-level relationship skills.

Responsibilities

Own a portfolio of accounts and prioritize revenue opportunities.
Maintain and grow revenue retention; drive expansions.
Lead onboarding and success plans for new clients.
Coordinate with cross-functional teams to resolve issues and maximize client value.
Prepare and present quarterly business reviews with clients.