Remote Customer Success Manager: Grow Retention & Value

Lago; Philippines; Remote; PHP 3,652,000 - 5,478,000; Full time

Job summary

HireLago is expanding its Customer Success team and seeking a skilled professional to manage post-sale relationships across a global client base. The role focuses on driving retention, expansion, and value realization through strategic planning and proactive engagement.

As a Customer Success Manager, you will conduct business reviews, develop tailored success plans, monitor health metrics, and collaborate with product, support, and sales teams to ensure customer outcomes align with company

Qualifications

• 2–4 years of experience in customer success, account management, or client services.
• Proven track record of managing client relationships and driving retention.
• Strong communication, presentation, and interpersonal skills.
• Ability to manage a portfolio of accounts with varying complexity.
• Data-driven approach; comfortable analyzing metrics and building success plans.
• Experience with CRM and CS platforms (Salesforce, HubSpot, Gainsight, ChurnZero, or similar).

Responsibilities

• Manage a portfolio of client accounts, serving as their primary post-onboarding contact.
• Lead regular business reviews (QBRs/EBRs) to assess health and strategy.
• Develop and execute customer success plans tailored to each client’s objectives.
• Monitor account health metrics and intervene when risk is detected.
• Drive product adoption and ensure clients realize maximum value.
• Identify expansion and upsell opportunities with the sales team to close them.
• Manage renewals and negotiate contract extensions to maximize retention.
• Advocate for customer needs with product, support, and sales teams.
• Onboard new clients effectively and ensure smooth handoff from sales.
• Collect and synthesize customer feedback to inform product roadmap.

Skills

Account management

Client relationships

Data-driven decisions

Retention strategy

Cross-functional collaboration

Effective communication

Tools

Salesforce

HubSpot

Gainsight

ChurnZero

Job description

HireLago is expanding its Customer Success team and seeking a skilled professional to manage post-sale relationships across a global client base. The role focuses on driving retention, expansion, and value realization through strategic planning and proactive engagement.

As a Customer Success Manager, you will conduct business reviews, develop tailored success plans, monitor health metrics, and collaborate with product, support, and sales teams to ensure customer outcomes align with company