Remote Customer Success Manager: Adoption & Renewal

KMC Solutions; Taguig; Hybrid; PHP 670,000 - 1,339,000; Full time

Benefits offered by this job

Fully remote environment

Healthcare coverage

Mental well-being programs

Competitive vacation policy

Inclusive workplace culture

Job summary

KMC Solutions is seeking a Customer Success Manager to join its Global Scaled and Digital Customer Success Team. This remote role focuses on lifecycle engagement, adoption, and renewal readiness for Zoom solutions, acting as a trusted advisor to customers.

Key responsibilities include driving activation, using data signals to reduce churn, and collaborating with Sales and Product teams to maximize value and revenue growth. Equity and inclusion are emphasized in the workplace culture.

Qualifications

• Experience in customer success or lifecycle management.
• Ability to drive adoption and value realization.
• Comfort with data-driven decision making.
• Strong communication and stakeholder management.

Responsibilities

• Engage customers across lifecycle stages to drive adoption and value realization.
• Monitor health metrics and mitigate churn through proactive outreach.
• Collaborate with Sales, Renewals, Product, and Support to deliver seamless customer experiences.
• Synthesize insights into reports and contribute to scalable CS programs.

Skills

Trusted advisor

Data-driven decisions

Cross-functional collaboration

Customer lifecycle management

Job description

KMC Solutions is seeking a Customer Success Manager to join its Global Scaled and Digital Customer Success Team. This remote role focuses on lifecycle engagement, adoption, and renewal readiness for Zoom solutions, acting as a trusted advisor to customers.

Key responsibilities include driving activation, using data signals to reduce churn, and collaborating with Sales and Product teams to maximize value and revenue growth. Equity and inclusion are emphasized in the workplace culture.