Remote Customer Success Specialist — Growth & Renewals

CommandLink, LLC; Metro Manila; Remote; PHP 420,000 - 640,000; Full time

Job summary

CommandLink is a global SaaS provider offering network, voice, and IT security solutions. The company seeks a Customer Success Coordinator to build strong relationships with existing customers, conduct simple business reviews, and maximize value from our services.

This is a 100% remote, full-time position based in the Philippines. You'll collaborate with leadership to grow the business, encourage upgrades, renewals, and new products while maintaining a low cancellation rate.

Qualifications

• Build strong relationships with existing customers.
• Conduct simple business reviews to maximize value from services.

Responsibilities

• Build strong relationships with existing customers and ensure high satisfaction.
• Conduct simple business reviews to identify value opportunities.
• Collaborate with leadership to encourage upgrades, renewals, and adoption of new products.

Job description

CommandLink is a global SaaS provider offering network, voice, and IT security solutions. We are seeking a Customer Success Coordinator to build strong relationships with existing customers, conduct simple business reviews, and maximize value from our services.

This is a 100% remote, full-time position based in the Philippines. You'll collaborate with leadership to grow the business, encourage upgrades, renewals, and new products while maintaining a low cancellation rate.