Remote Customer Success Coordinator - Grow & Renew

CommandLink, LLC; Philippines; Remote; PHP 420,000 - 600,000; Full time

Benefits offered by this job

Room to grow

Innovative environment

Tangible impact

Flexible time off

Fun events

Referral bonuses

Job summary

Command|Link is seeking a Customer Success Coordinator for a 100% remote, full-time role. You will build strong relationships with customers, conduct simple business reviews, and maximize value from our SaaS services.

You will support renewals, upgrades, and new product adoption while partnering with leadership to foster your career growth. You’ll engage with customers via calls, emails, and dashboards, aiming to reduce cancellations and boost satisfaction.

Qualifications

• 1 year working with customers, preferably in sales, account management, or customer support.
• Clear, calm, and confident in talking with customers, including on video calls or presentations.
• Take initiative, follow up, and actively engage with customers.
• Friendly, trustworthy, and good at building relationships quickly.
• Able to learn new software and processes with minimal guidance.
• Likes to achieve targets and exceed expectations.

Responsibilities

• Learn our technology and support approach to confidently talk to customers.
• Regularly check in with assigned customers and grow the relationship.
• Identify renewal, upgrades, changes, and additional products/services for customers.
• Use CRM, quoting system, and dashboards to stay organized and hit goals.
• Contribute to a fast-moving, collaborative environment that values customer success.

Skills

Customer interaction

Calm communication

Initiative

Relationship building

Software learning

Target achievement

Job description

Command|Link is seeking a Customer Success Coordinator for a 100% remote, full-time role. You will build strong relationships with customers, conduct simple business reviews, and maximize value from our SaaS services.

You will support renewals, upgrades, and new product adoption while partnering with leadership to foster your career growth. You’ll engage with customers via calls, emails, and dashboards, aiming to reduce cancellations and boost satisfaction.