Remote Customer Success Advocate

CommandLink, LLC; Metro Manila; Remote; PHP 360,000 - 540,000; Full time

Benefits offered by this job

Room to grow at high-growth company

Flexible time off

Fun events at cool locations

Employee referral bonuses

Job summary

Command|Link is a global SaaS platform delivering network, voice services, and IT security solutions. As a Customer Success Coordinator, you will build strong relationships with current customers, check in regularly, and lead simple business review calls to ensure customers maximize value from our services.

Your goal is to deepen engagement while supporting renewals and new products. You will work with leadership to grow accounts, encourage upgrades and renewals, and help maintain a low

Qualifications

• Minimum 1 year of experience working with customers (sales, account management, or customer support).
• Clear, calm, and confident communication, including video calls or presentations.
• Proactive, with initiative and good follow-up.

Responsibilities

• Build strong relationships with current customers and understand their needs.
• Conduct regular check-ins and business reviews to maximize value from services.
• Identify renewal, upgrade, and cross-sell opportunities with assigned customers.
• Use CRM, quoting system and dashboards to stay organized and hit goals.
• Support a positive, fast-moving environment with teamwork and customer focus.

Skills

Customer communication

Relationship building

Account management

Presentation skills

Targets achievement

Tools

CRM

Quoting system

Reporting dashboards

Job description

Command|Link is a global SaaS platform delivering network, voice services, and IT security solutions. As a Customer Success Coordinator, you will build strong relationships with current customers, check in regularly, and lead simple business review calls to ensure customers maximize value from our services.

Your goal is to deepen engagement while supporting renewals and new products. You will work with leadership to grow accounts, encourage upgrades and renewals, and help maintain a low