Remote Customer Success Specialist — Growth & Renewals

CommandLink, LLC; Philippines; Remote; PHP 360,000 - 540,000; Full time

Job summary

CommandLink is a global SaaS provider seeking a Customer Success Coordinator to build strong relationships with existing customers, conduct simple business reviews, and maximize value from our services. This is a 100% remote, full-time position based in the Philippines.

You will collaborate with leadership to grow the business, support upgrades and renewals, and help minimize cancellations by ensuring customers achieve their goals with our solutions.

Qualifications

• Build strong relationships with existing customers.
• Conduct simple business reviews with customers.
• Support upgrades and renewals to maximize value.

Responsibilities

• Develop and maintain relationships with existing customers.
• Conduct simple business reviews to assess value.
• Collaborate with leadership to drive upgrades and renewals.

Skills

Relationship management

Customer success

Renewals

Upselling

Tools

CRM software

Job description

CommandLink is a global SaaS provider offering network, voice, and IT security solutions. We are seeking a Customer Success Coordinator to build strong relationships with existing customers, conduct simple business reviews, and maximize value from our services.

This is a 100% remote, full-time position based in the Philippines. You'll collaborate with leadership to grow the business, encourage upgrades, renewals, and new products while maintaining a low cancellation rate.