Remote Customer Success Associate - Wellness & Fitness

GrowthAssistant, LLC; Philippines; Remote; PHP 360,000 - 720,000; Full time

Benefits offered by this job

Fully Remote

Health Coverage

Paid Holidays

Parental Leave after 1 year

Job summary

GrowthAssistant, LLC is hiring a Customer Success Representative for a boutique fitness and wellness brand, coordinating daily client communication, onboarding workflows, and studio operations. You will manage emails, WhatsApp, and lifecycle campaigns to grow memberships while supporting payroll data and back-office tasks across multiple locations.

This fully remote role offers CET-aligned hours, health coverage after 90 days, paid holidays, and parental leave after a year.

Qualifications

• 2+ years in customer support, client success, or administrative roles.
• Strong written English communication; German a plus.
• Experience managing customer interactions via email and messaging.
• Comfort with spreadsheets and data organization.
• Detail-oriented with strong follow-through and quick learning.
• Availability during CET or similar coverage.

Responsibilities

• Manage daily customer support across email and messaging (50+ inquiries/day).
• Execute onboarding and retention workflows via email and WhatsApp.
• Guide clients toward memberships and consultations to drive conversions.
• Coordinate bookings and answer service questions; route complex inquiries.
• Nurture leads and existing members with lifecycle campaigns and promos.
• Extract class attendance data and maintain payroll spreadsheets.
• Support basic reporting, data organization, and back-office tasks.
• Assist with email campaigns and coordinate marketing assets.

Skills

Strong written English

Spreadsheets

Follow-through

Availability CET

Tools

Mindbody

Eversports

Job description

GrowthAssistant, LLC is hiring a Customer Success Representative for a boutique fitness and wellness brand, coordinating daily client communication, onboarding workflows, and studio operations. You will manage emails, WhatsApp, and lifecycle campaigns to grow memberships while supporting payroll data and back-office tasks across multiple locations.

This fully remote role offers CET-aligned hours, health coverage after 90 days, paid holidays, and parental leave after a year.