Customer Success Manager

Anytime Fitness; General Santos; On-site; PHP 600,000 - 900,000; Full time

Benefits offered by this job

Free gym membership (5,500 clubs, 160+

Discounts on training and apparel

Job summary

Anytime Fitness Philippines is seeking a Customer Success Manager to own the end-to-end client journey post-sale, ensuring members stay motivated, engaged, and loyal. You will lead a distributed team of associates across clubs, driving onboarding, retention, renewals, referrals, and exceptional service.

You will build dashboards, track key metrics, and collaborate with Sales, PTs, and Ops to align service with our high-performance standards.

Qualifications

• Minimum 3 years in Customer Success, Account Management, or Retention.
• Experience leading distributed teams.
• Strong emotional intelligence and calm leadership.
• Excellent verbal and written communication.
• Structured with dashboards and feedback loops.
• Focus on customer results and loyalty.

Responsibilities

• Lead and optimize client onboarding, driving early wins.
• Build systems to track and elevate client satisfaction and retention.
• Manage, coach, and scale a team across locations.
• Proactively identify at-risk clients and redeploy engagement strategies.
• Collaborate cross-functionally with Sales, PTs, and Ops for world-class service.
• Translate feedback into strategy and drive continuous improvement.
• Handle escalations with professionalism and urgency.

Skills

Customer Success

Account Management

Leadership

Emotional Intelligence

Communication

Systems Thinking

CRM Systems

Tools

CRM systems

Job description

Are you a high-achiever who thrives on ownership, excellence, and helping others succeed?

Do you have the grit, energy, and leadership to ensure clients stay motivated, satisfied, and loyal?

This is your shot to lead Customer Success at one of the most results-driven fitness brands in the country. Were looking for an elite operator , someone who can balance precision with passion, process with empathy, and strategy with action.

THE MISSION

As Customer Success Manager, your mission is simple:

Keep our clients happy, engaged, and getting RESULTS.

You will own the end-to-end experience post-sale, ensuring every member feels seen, supported, and set up for success. From onboarding to retention, renewals to referrals, you're the bridge between promise and performance.

You will also lead a team of Customer Success Associates deployed across our club network, ensuring that frontline service is consistent, proactive, and aligned with our high-performance standards.

WHAT YOU'LL DO

Lead and optimize the client onboarding experience, turn excitement into early wins

Build systems to track, measure, and elevate client satisfaction and retention

Manage, coach, and scale a team of Customer Success Associates across multiple locations

Proactively identify at-risk clients and deploy strategies to re-engage them

Work cross-functionally with Sales, PTs, and Ops to ensure world-class service delivery

Turn feedback into strategy, drive continuous improvement across the customer journey

Manage escalations with professionalism, urgency, and resolution-focused thinking

WHAT WE'RE LOOKING FOR

Proven experience in Customer Success, Account Management, or Retention of at least 3 years (fitness industry a plus)

Experience leading people and owning performance results across distributed teams

Strong emotional intelligence, can read the room and lead with calm authority

Excellent verbal and written communication, you command respect and build trust

Systems-oriented, you love structure, dashboards, follow-up, and feedback loops

Obsessive about customer results, loyalty, and lifetime value

You move fast, take ownership, and never wait to be told what to do

WHY THIS ROLE MATTERS

In a high-performance gym, customer success is not about answering emails.

It's about building retention systems, creating unforgettable member experiences, and owning client success as a revenue-driving function.

You will directly impact client results, business growth, and team culture.

If you're ready to be the reason our members stay, win, and refer their friends, you're who we want.

COMPENSATION & GROWTH

• Competitive base salary + performance-based bonuses
• Clear path to grow into Head of Customer Experience
• Lead a growing team in a fast-paced, high-performance environment
• Free gym membership with access to 5,500 clubs globally and 160+ in PH
• Discounts on training, apparel, and more.

APPLY ONLY IF:

You're serious, mission-driven, and ready to build a customer success machine that delivers impact, not excuses. Were not looking for average. Were looking for elite.