Remote Customer Solutions Specialist

Virtual Staff 365; Philippines; Remote; PHP 335,000 - 502,000; Full time

Benefits offered by this job

Permanent WFH

Australian hours

Full-time

HMO

Annual leave

Christmas bonus (pro-rata)

Job summary

Virtual Staff 365 is seeking a Customer Solutions Specialist for a full-time remote/work-from-home role serving clients in Australia and New Zealand. You will manage inquiries across multiple channels, process orders, and support back orders, tracking, and returns to ensure high-quality customer experiences.

The role requires strong communication, multi-channel support experience, and attention to detail, with responsibilities spanning order processing, issue resolution, and warranty/claims

Qualifications

• Strong communication and customer service skills.
• Experience handling inquiries across email, phone, chat and social channels.
• Familiarity with order processing systems and returns workflows.

Responsibilities

• Respond to customer inquiries via Email, Voice, Messaging and Social Media.
• Process orders including Email, Phone, Drop Shipping and EDI.
• Assist in managing back orders and holding orders.
• Follow up on internal requests (POD, tracking updates).
• Identify and resolve transport issues and returns.
• Handle warranty and claims inquiries within approved authority.
• Communicate effectively with internal and external customers.

Skills

Excellent communication

Customer service experience

Multi-channel support

Problem solving

Order processing systems

Attention to detail

Humor

Work under pressure

Tools

Zendesk

Microsoft Office

Job description

Virtual Staff 365 is seeking a Customer Solutions Specialist for a full-time remote/work-from-home role serving clients in Australia and New Zealand. You will manage inquiries across multiple channels, process orders, and support back orders, tracking, and returns to ensure high-quality customer experiences.

The role requires strong communication, multi-channel support experience, and attention to detail, with responsibilities spanning order processing, issue resolution, and warranty/claims