Remote Customer Service Consultant: Logistics & Support

Virtual Staff 365

Philippines

Remote

PHP 300,000 - 420,000

Full time

3 days ago

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Benefits offered by this job

Work from home

Dayshift EST

Full-time

HMO

Annual leave

Adhoc bonus

Job summary

Virtual Staff 365 is seeking a Customer Service Consultant to deliver frontline support across phone, email and live chat for an Australian mobile self-storage provider. This role is fully remote and requires handling inquiries, resolving issues, and maintaining strong customer relationships.

You will manage payments, bookings, and logistics via online tools, with a training period and Saturday shifts included after onboarding.

Qualifications

Experience in a customer service or administrative role handling inbound calls, email support, and online chat.
Strong conversational ability and phone-handling experience.
Professional written English for live chat and email support.
High level of verbal English proficiency with a clear telephone manner.
Exceptional problem-solving skills and the ability to multitask effectively.
High attention to detail, reliability, and punctuality.
Full commitment to working permanent Saturday shifts as part of the post-training schedule.

Responsibilities

Customer Support & Enquiry Management: liaise with customers via phone, chat and email; handle high volumes of inquiries; resolve issues while staying composed; conduct outbound follow-ups; maintain a positive professional attitude.
Logistics & Payment Processing: assist with payments using management tools; support day-to-day logistics and bookings; operate and manage online chat enquiries; coordinate with internal teams to ensure service delivery.