Customer Solutions Specialist

Virtual Staff 365; Philippines; Remote; PHP 335,000 - 502,000; Full time

Benefits offered by this job

Permanent WFH

Australian hours

Full-time

HMO

Annual leave

Christmas bonus (pro-rata)

Job summary

Virtual Staff 365 is seeking a Customer Solutions Specialist for a full-time remote/work-from-home role serving clients in Australia and New Zealand. You will manage inquiries across multiple channels, process orders, and support back orders, tracking, and returns to ensure high-quality customer experiences.

The role requires strong communication, multi-channel support experience, and attention to detail, with responsibilities spanning order processing, issue resolution, and warranty/claims

Qualifications

• Strong communication and customer service skills.
• Experience handling inquiries across email, phone, chat and social channels.
• Familiarity with order processing systems and returns workflows.

Responsibilities

• Respond to customer inquiries via Email, Voice, Messaging and Social Media.
• Process orders including Email, Phone, Drop Shipping and EDI.
• Assist in managing back orders and holding orders.
• Follow up on internal requests (POD, tracking updates).
• Identify and resolve transport issues and returns.
• Handle warranty and claims inquiries within approved authority.
• Communicate effectively with internal and external customers.

Skills

Excellent communication

Customer service experience

Multi-channel support

Problem solving

Order processing systems

Attention to detail

Humor

Work under pressure

Tools

Zendesk

Microsoft Office

Job description

Customer Solutions Specialist

Company : Virtual Staff 365

Job Type : Full Time Remote / Work from Home

Job Description - Customer Solutions Specialist

Our client is a leading industry supplier of homewares, kitchenware, gifting, specialty toys, and artificial plants. It is a powerhouse wholesaler in Australia and New Zealand. Their brands and product ranges are synonymous with sophisticated designs, innovative products, and friendly customer service.

We are now looking to hire a Customer Solutions Specialist to execute processes and plans to deliver outstanding Customer Service that meets and exceeds customer and consumer expectations.

Job Responsibilities

• Respond to Customer and Consumer inquiries via Email, Voice, Messaging, Social Media.
• Process customer orders including Email orders, Phone orders, Drop Shipping, EDI.
• Assist in managing back orders and holding orders.
• Following up on internal requests (POD, tracking updates).
• Identify and resolve Transport issues and returns.
• Warranty and claim inquiries within the approved Delegation of Authority.
• Communicate effectively with Internal and External Customers.

Qualifications and Skills

• Excellent communication abilities
• Proven experience in customer service roles
• Proficiency in managing various communication channels
• Strong problem-solving capabilities
• Knowledge of order processing systems
• Dedication to continuous improvement
• High attention to detail
• Good sense of humor
• Ability to work well under pressure
• Operations-focused mindset
• Experience in claims processing
• Basic knowledge of Zendesk
• Intermediate proficiency in Microsoft Suite

Benefits and Working Conditions

• Permanent work-from-home set-up
• Dayshift (Australian business hours)
• Full-time job
• HMO
• Annual leave
• Christmas Bonus equivalent to 1 month's wage (pro-rata)