Customer Service Consultant

Virtual Staff 365; Philippines; Remote; PHP 300,000 - 420,000; Full time

Benefits offered by this job

Work from home

Dayshift EST

Full-time

HMO

Annual leave

Adhoc bonus

Job summary

Virtual Staff 365 is seeking a Customer Service Consultant to deliver frontline support across phone, email and live chat for an Australian mobile self-storage provider. This role is fully remote and requires handling inquiries, resolving issues, and maintaining strong customer relationships.

You will manage payments, bookings, and logistics via online tools, with a training period and Saturday shifts included after onboarding.

Qualifications

• Experience in a customer service or administrative role handling inbound calls, email support, and online chat.
• Strong conversational ability and phone-handling experience.
• Professional written English for live chat and email support.
• High level of verbal English proficiency with a clear telephone manner.
• Exceptional problem-solving skills and the ability to multitask effectively.
• High attention to detail, reliability, and punctuality.
• Full commitment to working permanent Saturday shifts as part of the post-training schedule.

Responsibilities

• Customer Support & Enquiry Management: liaise with customers via phone, chat and email; handle high volumes of inquiries; resolve issues while staying composed; conduct outbound follow-ups; maintain a positive professional attitude.
• Logistics & Payment Processing: assist with payments using management tools; support day-to-day logistics and bookings; operate and manage online chat enquiries; coordinate with internal teams to ensure service delivery.

Skills

Phone support

Email support

Live chat

English proficiency

Multitasking

Tools

Podium

Payment tools

Job description

Customer Service Consultant

Company : Virtual Staff 365 Job Type : Full Time Remote / Work from Home

Job Description - Customer Service Consultant

Our client is a leading Australian mobile self-storage and moving provider. They offer convenient, flexible storage and moving solutions by delivering secure, weather-proof storage modules directly to customer doors. Their focus is on creating smooth, stress-free moving and storage experiences for clients across Australia.

They are now seeking to hire a Customer Service Consultant to deliver exceptional front-line service across phone, email, and live chat channels. This role is vital for handling customer enquiries, resolving issues under pressure, and maintaining strong customer relationships.

Job Responsibilities

Customer Support & Enquiry Management

• Liaise with customers via phone, online chat, and email to deliver exceptional service
• Handle high volumes of inbound calls and customer enquiries promptly and professionally
• Resolve customer issues effectively while maintaining composure under pressure
• Conduct outbound calls to follow up with customers and provide updates
• Maintain a positive, empathetic, and professional attitude across every interaction

Logistics & Payment Processing

• Assist customers with processing payments using payment management tools
• Support day-to-day operational logistics and booking schedules
• Operate and manage customer enquiries through online chat systems
• Collaborate with internal teams to ensure seamless service delivery

Work Schedule

• Initial training roster is Monday-Friday Australian Working Hours
• Training period runs for a minimum of 1 month until competency is assessed
• Permanent roster post-training includes mandatory Saturday shifts with a weekday rostered day off

Requirements

• Proven experience in a customer service or administrative role managing inbound calls, email support, and online chat
• Strong conversational ability and phone-handling experience
• Professional written English skills for live chat and email support
• High level of verbal English proficiency with a clear telephone manner
• Exceptional problem-solving skills and the ability to multitask effectively
• High attention to detail, strong reliability, and excellent punctuality
• Full commitment to working permanent Saturday shifts as part of the post-training schedule

Nice-to-Have Skills

• Hands-on experience using online live chat platforms such as Podium
• Previous experience using payment processing applications
• Prior background working in logistics, self-storage, or service operations

Benefits

• Permanent work-from-home set-up
• Dayshift (Australian Eastern Standard Time business hours)
• Full-time job
• HMO (STAFF only)
• Annual leave
• Adhoc Bonus