Night-Shift Customer Service Rep with Growth and Perks

MicroSourcing International; Cagayan de Oro; On-site; PHP 246,000 - 357,000; Full time

Benefits offered by this job

Healthcare on day one

Paid time-off with cash conversion

Group life insurance

Performance bonuses

Flexible work arrangements

Job summary

MicroSourcing is seeking a Customer Service Representative for onsite night shift in the Philippines. The role focuses on responsive, professional customer support across channels.

You will resolve questions, document interactions, collaborate with teammates, and participate in process improvements while building knowledge of services and systems. The position offers healthcare from day one, paid time-off with cash conversion, group life insurance, performance bonuses, and pathways for career

Qualifications

• Strong written and verbal communication skills.
• Active listening, understand customer needs, and communicate clearly.
• Good problem-solving and sound judgment when handling customer concerns.
• Strong organizational skills and attention to detail.
• Ability to organize and prioritize multiple tasks while meeting response-time expectations.
• Willingness to learn new systems, processes, and service information.

Responsibilities

• Respond to customer questions and support needs promptly and professionally through appropriate communication channels.
• Listen carefully, gather relevant information, and investigate customer questions or issues to determine the appropriate resolution.
• Resolve customer concerns whenever possible and follow through to ensure the necessary actions are completed.
• Use internal resources and collaborate with team members or other departments when additional clarification or assistance is required.
• Exercise sound judgment when handling customer concerns and avoid making assumptions when information is unclear.
• Accurately document customer information, interactions, and resolutions while meeting established response-time expectations.
• Build knowledge of company services, systems, and processes to provide increasingly effective customer support.
• Participate in projects, process improvements, and other responsibilities as assigned.
• Take on more complex customer needs and responsibilities as proficiency and knowledge of the role develop.

Skills

Written communication

Verbal communication

Problem solving

Organizational skills

Attention to detail

MS Office/365

Google Docs

Google Sheets

Tools

Microsoft Office/365

Google Docs

Google Sheets

Job description

MicroSourcing is seeking a Customer Service Representative for onsite night shift in the Philippines. The role focuses on responsive, professional customer support across channels.

You will resolve questions, document interactions, collaborate with teammates, and participate in process improvements while building knowledge of services and systems. The position offers healthcare from day one, paid time-off with cash conversion, group life insurance, performance bonuses, and pathways for career