Global Customer Care Specialist (Hybrid, Day Shift)

Emapta; Philippines; Hybrid; PHP 360,000 - 480,000; Full time

Benefits offered by this job

Day 1 HMO coverage with free dependent

Competitive Salary Package

Day Shift Schedule

Hybrid work arrangement

Prime office location in Quezon City

Salary Advance Program

Unlimited upskilling through Emapta

Free 24/7 gym access

Exclusive Emapta Lifestyle perks

Employee referral incentives

Annual leaves and cash conversion

HR & Admin support

Job summary

Emapta Philippines is seeking a Customer Care Officer to resolve enquiries across phone, email, live chat, and other digital channels for an Australian baby and nursery retailer. The role offers a hybrid setup at Quezon City with Day Shift and on-site/off-site flexibility through a global support model.

You will join a dynamic team that values customer-first service, rapid problem solving, and continuous learning through Emapta Academy.

Qualifications

• At least 1 to 3 years of relevant customer service experience in a customer service, contact centre, retail, or sales environment is desirable.
• Experience supporting customers across multiple service channels, including phone, email, and live chat.
• Ability to learn new technologies quickly and adapt to changing hours.

Responsibilities

• Deliver prompt, professional service across all customer contact channels, including phone, live chat, email, and ticketing.
• Take ownership of customer enquiries from initial contact through resolution, minimize unnecessary hand-offs, and provide clear next steps.
• Adapt to changing customer demand, priorities, and channel allocation within a fast-paced, dynamic, and high-volume environment.
• Manage multiple customer interactions and tasks while maintaining accuracy, empathy, and service quality.
• Use available systems, knowledge, and customer information to resolve enquiries efficiently and within agreed service levels.
• Maintain accurate and complete customer records, notes, and outcomes across relevant systems.
• Follow team schedules and support flexible work allocation across channels to meet customer demand.
• Achieve individual and team performance, productivity, quality, and customer experience targets while completing required training and development.

Skills

Customer service

Multi-channel

Digital systems

Communication skills

Flexibility

Tools

CRM systems

Ticketing systems

Job description

Emapta Philippines is seeking a Customer Care Officer to resolve enquiries across phone, email, live chat, and other digital channels for an Australian baby and nursery retailer. The role offers a hybrid setup at Quezon City with Day Shift and on-site/off-site flexibility through a global support model.

You will join a dynamic team that values customer-first service, rapid problem solving, and continuous learning through Emapta Academy.