Customer Service, Sales & Operations Specialist | Work From Home | Day Shift

Emapta; Metro Manila; Remote; PHP 558,000 - 893,000; Full time

Benefits offered by this job

Day 1 HMO coverage

Permanent WFH

Salary advance program

Upskilling via Emapta Academy

Gym access

Job summary

Emapta Philippines is hiring a Customer Service, Sales & Operations Specialist to connect families with learning opportunities and coordinate tutors. You will support an education team, handle inquiries, and help manage class schedules on a permanent WFH setup with Sydney hours (Tue–Sat).

This role offers global exposure, structured training, and career growth in a collaborative environment. Ideal candidates have 3+ years in customer service or sales, excellent English, and strong organizational

Qualifications

• 3+ years of experience in customer service, sales, or a related role.
• Excellent written English and clear spoken English.
• Experience handling customer service or sales conversations by phone.
• Ability to learn new software and work with an in-house platform.
• Strong attention to detail and accuracy in administrative data entry.
• Skills in class scheduling, staff scheduling, organization, and time management.
• Initiative, problem-solving skills, and the ability to work independently.
• Accountability, adaptability, and a collaborative approach to team support.
• Reliable internet connection with a backup 4G connection.
• Availability to work Sydney hours, including Saturday.
• Ability to make this role your only full-time professional commitment.

Responsibilities

• Respond to customer inquiries through messages, email, and phone calls.
• Discuss learning options and support sales through messages, email, and phone calls.
• Assist internal staff through messages and phone calls.
• Coordinate with students and tutors to create new classes.
• Manage class schedules and monitor classroom and tutor availability.
• Identify and address issues with classroom capacity or tutor coverage.
• Manage timesheets and arrange cover for staff shifts.
• Complete daily administrative tasks using the in-house platform.
• Prepare invoices and follow up on overdue payments.
• Attend weekly administrative meetings and complete tasks from the team board.
• Supervise other administrators as the role expands.
• Learn the team's systems and processes, then take on the full range of responsibilities over your first few months

Skills

Customer service

Sales

Written English

Phone support

Attention to detail

Time management

Independent work

Team collaboration

Tools

Deputy

Xero

Notion

Slack

Job description

Education Growth Starts with Exceptional Service and Operations

Meaningful student progress depends on the people who keep every class, conversation, and schedule running smoothly. As a Customer Service, Sales & Operations Specialist, you will connect families with learning opportunities while coordinating tutors and supporting an education team. Gain operational experience, structured training, and a long-term global career with Emapta, designed for top 1% talent seeking impact and growth.

Snapshot

• Employment Type: Full-time
• Work Setup: Permanent Work From Home
• Shift: Day Shift, 11:00 AM-8:00 PM Sydney time (Tuesday - Saturday) Consecutive Off

Benefits

• Day 1 HMO coverage with free dependent
• Competitive Salary Package
• Day Shift schedule
• Permanent WFH arrangement
• Salary Advance Program through our banking partner (Eligibility and approval subject to bank assessment. Available to account holders with minimum of 6 months company tenure.)
• Unlimited upskilling through Emapta Academy courses (Want to know more? Visit: https://emapta.com/training-calendar/)
• Free 24/7 access to our office gyms (Ortigas and Makati) with a free physical fitness trainer!
• Exclusive Emapta Lifestyle perks (hotel and restaurant discounts, and more!)
• Unlimited opportunities for employee referral incentives across the organization
• Standard government and Emapta benefits
• Total of 20 annual leaves to be used on your own discretion (including 5 credits convertible to cash)
• Fun engagement activities for employees
• Mentorship and exposure to global leaders and teams
• Career growth opportunities
• Diverse and supportive work environment

Qualifications

Must-Haves

• 3+ years of experience in customer service, sales, or a related role
• Excellent written English and clear, confident spoken English
• Experience handling customer service or sales conversations by phone
• Ability to learn new software and work with an in-house platform
• Strong attention to detail and accuracy in administrative data entry
• Skills in class scheduling, staff scheduling, organization, and time management
• Initiative, sound problem-solving skills, and the ability to work independently
• Accountability, adaptability, and a collaborative approach to team support
• Reliable internet connection with a backup 4G connection
• Availability to work Sydney hours, including Saturday
• Ability to make this role your only full-time professional commitment

Nice-to-Haves

• Fluency in spoken Chinese
• Experience in education or tutoring
• Experience leading or supervising a team
• Familiarity with Deputy, Xero, Notion, or Slack

Responsibilities

• Respond to customer inquiries through messages, email, and phone calls.
• Discuss learning options and support sales through messages, email, and phone calls.
• Assist internal staff through messages and phone calls.
• Coordinate with students and tutors to create new classes.
• Manage class schedules and monitor classroom and tutor availability.
• Identify and address issues with classroom capacity or tutor coverage.
• Manage timesheets and arrange cover for staff shifts.
• Complete daily administrative tasks using the in-house platform.
• Prepare invoices and follow up on overdue payments.
• Attend weekly administrative meetings and complete tasks from the team board.
• Supervise other administrators as the role expands.
• Learn the team's systems and processes, then take on the full range of responsibilities over your first few months

About the Client

Our client is an education provider with a record of helping students achieve exceptional academic outcomes, including top examination results and state-level recognition. Its success reflects a commitment to expert teaching, focused classes, and practical learning resources that support students beyond each lesson. By combining personalized guidance with use of technology, the organization has earned the trust of ambitious learners and their families. Join a team whose operational excellence helps make high-quality education accessible, consistent, and rewarding for every student.

Join the Top 1% Talent. A better career. A better life.

Welcome to Emapta Philippines: home to professionals who choose growth, balance, and impact. Recognized as one of HR Asia's Best Companies to Work For in Asia 2025 and winner of Inspiring Workplaces Australasia 2026, Emapta offers more than opportunities -- it provides a career environment where people thrive. Collaborate with global teams, build meaningful expertise, and grow in a culture that prioritizes both performance and well-being.