Remote Customer Service Rep – Growth, Bonuses & Equity

Neksjob Philippines; Pampanga; On-site; PHP 305,000 - 365,000; Full time

Benefits offered by this job

Equity Incentive Plan

Commission

Performance Bonus

Incentives

Job summary

Neksjob Philippines in Clark Pampanga is seeking a Customer Service Representative - Virtual Process to assist customers across phone, email, and chat by handling inquiries, sharing product information, and resolving technical issues. Strong communication, attentive listening, and basic computer skills are essential for this role.

At least 6 months call center experience is preferred, with training and development provided.

Qualifications

• Requires strong communication and active listening.
• Basic computer skills required.
• Minimum 6 months call center experience preferred.

Responsibilities

• Handle inbound calls regarding account details, product information, and order updates.
• Explain company policies, service offerings, and account options clearly to clients.
• Analyze and troubleshoot customer issues in a calm, professional manner.
• Resolve concerns promptly, aiming to fix issues on the initial contact.
• Maintain clean and accurate records of all customer interactions and account changes.

Skills

Communication skills

Active listening

Basic computer skills

Customer service

Job description

Neksjob Philippines in Clark Pampanga is seeking a Customer Service Representative - Virtual Process to assist customers across phone, email, and chat by handling inquiries, sharing product information, and resolving technical issues. Strong communication, attentive listening, and basic computer skills are essential for this role.

At least 6 months call center experience is preferred, with training and development provided.