Customer Service Specialist — On-Site in Baguio (Flexible Hours)

Work-1 Manpower Recruitment Services; Baguio; On-site; PHP 156,240 - 245,520; Full time

Benefits offered by this job

Health & Wellness Insurance

Professional Development

Job summary

Work-1 Manpower Recruitment Services is seeking a Customer Service Representative for an on-site role in Baguio. You will handle customer inquiries via phone, email, and chat, resolving issues and documenting interactions for reporting.

The position requires 1–3 years of experience and a Bachelor's degree, with work in a dynamic, customer-focused environment. Responsibilities include maintaining high service standards, collaborating with teams, and staying up-to-date with offerings to provide

Qualifications

• Provide exemplary customer service through various channels (phone, email, chat).
• Resolve inquiries and issues related to products and services.
• Document interactions accurately for tracking and reporting.

Responsibilities

• Manage multiple tasks in a fast-paced environment with attention to detail.
• Collaborate with internal teams to streamline processes and improve the customer experience.
• Stay updated on product/service offerings to provide accurate information.
• Support customers and contribute to customer satisfaction goals.

Skills

Customer service

Active listening

Empathy

Multitasking

Problem solving

Education

Bachelor's degree

Job description

Work-1 Manpower Recruitment Services is seeking a Customer Service Representative for an on-site role in Baguio. You will handle customer inquiries via phone, email, and chat, resolving issues and documenting interactions for reporting.

The position requires 1–3 years of experience and a Bachelor's degree, with work in a dynamic, customer-focused environment. Responsibilities include maintaining high service standards, collaborating with teams, and staying up-to-date with offerings to provide