Remote Customer Experience Agent

MCI; Pasig; Remote; PHP 279,000 - 390,600; Full time

Benefits offered by this job

HMO Coverage

Dental Coverage

Performance and loyalty bonuses

Free meal during training

Allowances for meals and clothing

Job summary

MCI is hiring a Remote Customer Service Agent to assist with customer service initiatives. Candidates should have prior call center experience and strong English skills. The position offers opportunities to work with iconic brands and contribute to customer satisfaction.

The ideal applicant must reside within 80km of the office and possess a high-speed internet connection, a quiet work environment, and work-from-home experience.

Benefits include HMO coverage, dental coverage, and performance bonuses.

Qualifications

• Must be 18 years or older.
• Prior call center experience is required.
• Work from home experience is necessary.
• Typing speed of 20+ WPM.
• Familiarity with Windows operating systems.

Responsibilities

• Handle inbound and outbound calls professionally.
• Resolve customer issues on the first call.
• Accurately document interactions and process claims.
• Guide customers through options for solutions.

Skills

Strong command of English

Strong problem-solving skills

Multitasking and self-management

Excellent interpersonal skills

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

MCI is hiring a Remote Customer Service Agent to assist with customer service initiatives. Candidates should have prior call center experience and strong English skills. The position offers opportunities to work with iconic brands and contribute to customer satisfaction.

The ideal applicant must reside within 80km of the office and possess a high-speed internet connection, a quiet work environment, and work-from-home experience.

Benefits include HMO coverage, dental coverage, and performance bonuses.