Remote Customer Service & Dispatch Coordinator

MultiplyMii; Philippines; On-site; PHP 279,000 - 446,000; Full time

Benefits offered by this job

100% Remote Work

13th Month Pay

Healthcare (HMO)

Comprehensive Fringe Benefits package

Paid Service Incentive Leave (SIL)

Paid Philippines Holidays

Free Learning and Development Programs

Job summary

MultiplyMii is hiring for a Customer Service & Dispatcher role to support daily operations from a remote Philippines-based team. You will verify vendor job completions, coordinate communications, and enter data across systems with a focus on accuracy and timely updates.

The successful candidate will have excellent English, strong attention to detail, and experience in customer service or vendor coordination within a fast-paced environment.

Qualifications

• Excellent verbal and written English communication — neutral, clear, and professional.
• Strong attention to detail and data accuracy.
• Ability to multitask and manage daily call and email volumes efficiently.
• Experience in customer service, vendor coordination, or administrative support.
• Comfortable working in a fast-paced, operations-driven environment.
• Reliable internet connection and a computer with a quality microphone and noise-canceling headset.
• Ability to handle escalations or resolve minor vendor issues independently.
• Experience communicating with customers and vendors.
• Experience negotiating rates.

Responsibilities

• Conduct outbound confirmation calls and follow-up emails with vendors to verify job completions daily.
• Obtain and upload before-and-after photos for junk removal jobs via Odoo (email ticketing system).
• Update job details, completion statuses, and supporting documentation in Docket (and eventually in our custom internal system).
• Monitor and manage assigned tickets tagged as “confirmation required,” ensuring timely follow-up and resolution.
• Communicate clearly and professionally with vendors and customers to gather missing information or clarify job details.
• Support miscellaneous vendor-related tasks as needed, such as onboarding vendors to new systems, collecting rate sheets, and maintaining tracking spreadsheets.
• Escalate any issues or incomplete confirmations to the Operations Director or relevant internal contacts.
• Identify, qualify and negotiate with vendors for Junk Removal and Dumpster Rental jobs.

Skills

Excellent verbal and written English

Attention to detail

Multitasking

Customer service experience

Fast-paced environment

Reliable internet and headset

Escalation handling

Vendor and customer communication

Negotiation of rates

Tools

RingCentral

CRM/ticketing tools

Job description

MultiplyMii is hiring for a Customer Service & Dispatcher role to support daily operations from a remote Philippines-based team. You will verify vendor job completions, coordinate communications, and enter data across systems with a focus on accuracy and timely updates.

The successful candidate will have excellent English, strong attention to detail, and experience in customer service or vendor coordination within a fast-paced environment.